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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
if the room lacks attention what about cleanliness This was not a pleasant experience for me. As you can see from the pix- which I only took a few to give you the overview. I will also email the hotel. During these times the attention to detail is paramount.
Business response:
Thank you for your review. We apologize for the issues you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping and maintenance teams to improve the quality of our accommodations moving forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Very sketchy place parking felt very unsafe.
Business response:
Tina, thank you for your review. We are sorry for the disappointing stay you had with us and regret any inconvenience caused. Kindly note, safety and security of our guests is our first priority. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
I booked a reservation and when I arrived they informed me that even though I had a reservation they had no rooms and I couldn’t get another hotel anywhere on a Saturday night at 11pm and had to sleep in my car very dissatisfied. Horrible front desk service. And I was still charged!
Business response:
Lex, thank you for bringing this to our attention. We take these matters very seriously and are reviewing the instance with our front desk team to see what went wrong. Sincerely, Hotel Management
Business response:
Tarina, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
false advertising My reservation was for a king bed I checked in at 8 pm and I was told there were no more room available only two queen double beds... smh .. not only was the lady Shelly a b**-* she informed me that I could either take it or call hotel.com and get my money back that I should have checked in by 7pm and maybe my room would be available. The nerve smh just horrible customer service. They need to give her some type of walking position ijs
Business response:
Brenda, we were disheartened to read your review. We apologize the room of your choice was not available, and for the unpleasant encounter you had with our associates. We will share your comments with our team to address the concerns you outlined and take appropriate actions. We value you as our guest and regret the inconvenience caused. We hope to have another opportunity to regain your trust. Sincerely, Hotel Management
It was pretty good stay up until a requests for later check out twitch I'm sure could have been acceptable but we had a very rude person running the friend desk that would hear nothing of it and din't care to hear anybody's concerns.
Business response:
It was good to read you enjoyed your stay overall. We would, however, like to apologize for the unpleasant encounter you had with one of our associates. We regret not being able to grant your request for a late checkout. We are grateful for your patience, and we will address your concerns with our team. We hope to have another opportunity to host you whenever your travels bring you to the area. Sincerely, Hotel Management
Business response:
Dennis, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Most washers didn’t work. Police were there 2 out of 5 days that we saw looking for someone. Everything we needed (fresh towels, wash clothes, coffee) they didn’t have when needed. We were uncomfortable and felt unsafe.
Business response:
Thank you for your review. We apologize for not living up to your expectations and for the maintenance issues you encountered. Your feedback will be shared with the concerned team for review and action. Please know our top priority is the safety and security of our guests and our team is reliable and well trained. Also, we apologize for your disappointment with the amenities. We value your comments and hope to have another chance to prove ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,621 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.