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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I called them 5 minutes before my daughter booked the hotel for me talk to the same guy who checked me in . I asked for assemble room he claimed they didn’t have any which turned out to be a lie (crazy) the guy need training in c/s talk to the lady at front desk next morning regarding the ants and nets she claims they only had one cleaning person.Finally they came and sprayed the room and windows had to sit outside for few hours due to smell. She did credit me one night free still waiting on YALL GIVE ME MY CREDIT PER THEM T... read more
Business response:
Easter, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Ma... read more
I was very disappointed with my stay at your hotel. The entire hotel smelled like weed, and I can smell weed coming out of the next door rooms. I stayed in room 153 between July 23rd and 25th. To top that off, when I was checking out and about to leave my room, I saw a cockroach in the floor by the door. When I brought it up to the attention of the front desk, they nonchalantly said it was a water bug and it happens around here.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
We decided to stay here because it was the closest to the Toyota arena. However, we chose this location over another because of the amenities. We payed more to have access to a pool, but the pool was out of service. I asked the rep in the front when they were going to repair the “emergency” something , and she had no idea. The pool had been out of service for a while. I wish there would have been an update on the page or some type of reimbursement since we didn’t get all amenities stated. Anyway, make sure to call to see if ... read more
Business response:
Thank you for selecting our hotel and being our guest. We are truly sorry for not meeting your expectations and for the disappointment with the pool not being in service. Our goal is to provide an exceptional experience to each of our guests, and we will be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. We will also share your comments for the door with our maintenance team for their review and action. We hope you will allow us to host you again in the future. Sin... read more
Disgusting, smelled like smoke, you could hear people arguing. Smelled like botanical raid. Pool under maintenance…literally checked in and checked right back out. Waiting for refund still
Business response:
Thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience you had and for not meeting your expectations for a comfortable time that led you to leave us earlier than expected. We will utilize your comments to enforce our no-smoking policy more effectively. We hope you will give us a second chance to deliver the type of visit you should always expect from our hotel. Sincerely, Hotel Management
Hi Don’t stay in this property if you have kids. In the night somebody pull fire alarm and people fight in the night so you can heard those noise. Dogs without leash in the lift. They charge you false charges like for me we took non smoking room and they charged $250.00 that we smoke in the room . I don’t understand that they don’t have common sense if we smoke we will choose smoking room . Don’t provide any house keeping for 10 days. We requested they just provide towels. We didn’t used their dishes. Only mistake I did afte... read more
Business response:
Thank you for taking the time to review our hotel. We regret not meeting your expectations and the noise disturbance you encountered. We also apologize for the inconvenience you experienced due to the fire alarm. We always want to provide a restful night's sleep for each guest, but when a fire alarm sounds, we must evacuate the hotel for everyone's safety until we can thoroughly investigate the cause of the alarm. We realize evacuation in the middle of the night is not a pleasant experience, but had this been a real fire and... read more
Property is long term motel style. Drug deals and police activity nightly. I only slept there and couldn't wait to check out. Rooms were filthy - hair in shower, stained carpet. Noise and doors slamming all night night long. I rarely write reviews, but this place is bad. Beware.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also,we are sorry for the noise issue you experienced and regre... read more
The "hotel" is in terrible shape. It literally smells bad evrywhere. There are no amenities in the rooms, for fear of being stolen, I assume. People milling around outside all hours of the night. Some smoking weed right by front entrance. This place is a train wreck!!!
Business response:
Please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We aresure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, andwe hope this isolated incident will not keep you from returning to enjoy a greatexperience nex... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,632 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.