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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was an absolutely terrible experience! The odor of the building, hallways, lobby, elevator, and rooms are awful. The noise level of the guests is insane. Music bumping loud at any random hour, dogs barking and dog poop all over the property, in the parkinglot, and all along walkways to the entrance of the building. The window in our room was unscrewed and almost fell on us when we tried to crack it open for some fresh air. The furniture, bedding, and shower curtains have tears and stains on them and the stairs and eleva... read more
Business response:
Thank you for your honest evaluation. We apologize for not providing the refreshing room you were expecting upon arrival. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We will also share your comments with our engineering team regarding the maintenance issues you encountered and make sure the problem is fixed. We hope to have the chance to welcome you back and provide you with the hospitality for which we are known. Sincerely, Hotel Management
The shower had black mold inside on the ceiling where there was a leak that had been poorly repaired!!!just filthy dressers old chipped wood!!
Business response:
Edgar, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,621 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.