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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The area was within walking to dining and the venue we were attending, great parking. Overall was very dirty, halls and floors weren’t cleaned. Sticky and needed vacuuming in halls and entry’s. Bathroom door wouldn’t shut, no blow dryer or lotion or conditioner. The air was working awesome, so light bulbs need to be changed. The phone in the room was broken so we couldn’t call the front. Staff wasn’t friendly and it seemed like we were an inconvenience to be there and check in. For the price we should have stayed elsewhere. ... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
This place got bugs nothing in the room worked and the place is sketchy
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Too much bad to list everything. The photos online are deceiving. My daughter specifically asked me to find a hotel with good breakfast and a pool. Staff was rarely available at the front desk. Side door propped open with many outside smoking marijuana in the parking lot. Breakfast was a 33 cent granola bar and coffee, no options. The pool was dirty and unable to be used. Mosquitos and other fruit fly bugs seen in the bathroom. I did like the kitchen set up, and the cold A/C, but that was the only plus. STAY AWAY FROM THIS P... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
No personal at check in waited 20 minutes before anyone showed up 10 minutes to check out same problem basket of key cards left on front counter for anyone to take very mismanaged will not stay with extended stay again will not recommend to freinds
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
The in the halls carpets were dirty, the nonsmoking room smelled of cigarettes, the toilet was clogged, the facility was very Tun down.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.We will address this matter with our Head of Housekeepingand with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels. Sincerely, Hotel Management
I made a reservation 2 months in advance and once I arrived to the hotel the concierge said that they did not have a room available for me due to the website overbooking them. I was very upset and there was nothing they could have done. I had to look for a last minute hotel that was double the price.
Business response:
Thank you for your review. We are extremely sorry for the issues you faced with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Very annoying I’ve never had the issue of a hotel overbooking rooms. Whether it be this apps or the hotels fault I had to downgrade last minute to a one night stay. I had reserved my room months in advance and even called the morning of that I would be coming in at a certain time. If there weren’t any rooms available why was I not informed during that phone call…
Business response:
Jaqueline, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,632 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.