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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Julian, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
BEWARE!!!!!!! EXTEND YOUR STAY ELSEWHERE!!! Shelly, Joy, and the female Hispanic manager were the worst customer service professionals I have ever encountered. We were denied service after having stayed there for 5 days. No reason given at all. Im sure me voicing my opinion on the service as well as the cleanliness was the real issue. Dog poop from the day we checked in still present on checkout day. Ameneties were not in room and when asked had to wait one hour for coffee pot and dishes and then still had to ask again. Thei... read more
Business response:
Jaime, thank you for your review. We apologize for the cleanliness and service issues you encountered during your visit. Your feedback has been discussed with our housekeeping team to make sure we are diligent in our efforts going forward. We have also alerted the appropriate individuals to ensure we are consistent with our service delivery. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Business response:
Ricardo, thank you for staying at our hotel. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Terrible Found 2 roaches. Remote control no where to be found. Shower was nasty and toilet didn't work
Business response:
Thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take these comments seriously, and we will address the concerns you outlined. We regret the inconvenience caused and we hope you will give us another opportunity to serve you in the future. Sincerely, Hotel Management
DON’T DO IT IF YOU LIKE NICE & CLEAN!!! My my my have things changed!!! Extended Stay America used to be a nice hotel. Now it’s silmilar to a motel 6 on hookers blvd. This place was nasty, ran down and over ran by the white American ghetto. I walked in my room to a cold windy draft from an wide open window!!! A rusty stove stared me in the eye soon as i opened the door. The bed looked recently slepted in with every STD, COVID-19 and every other germ on it. The hardwood floors were terribly dirty and the decor was depressing.... read more
Business response:
Aaron, thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take these comments seriously, and we will address the concerns you outlined. We regret the inconvenience caused and we hope you will give us an opportunity to serve you in the future. Sincerely, Hotel Management
Extended Stay in hell They were very disrespectful the room were nasty had roaches , defamation of character is is a normal practice here rooms are extremely dirty carpets have not been shampooed in years definitely not a place where I would want to extend my stay
Business response:
Denise, thank you for your review. We sincerely apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Manage... read more
Manager was vey disrespectful
Business response:
Lydia, thank you for your recent review regarding your stay at our hotel. Please accept our apologies for the unpleasant encounter you had with our associate. We have shared your observations with our team for their immediate attention. We hope you will reconsider and stay with us again as we would like you to experience our hotel as you should have on this visit. Sincerely, Hotel Management
Fue terrible pésimo servicio
Business response:
Yolanda, thank you for your review. Please accept our sincere apologies for not living up to your expectations or ours. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Public spaces were very dirty. Walked by the same piece of trash in the lobby and elevator every day I stayed.. was there for a week. Would not stay here again.
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,621 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.