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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I will never return to this property or recommend this property to anyone. It is absolutely ridiculous on the fee they are charging the public.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Noisy location, needs some TLC to their rooms The hotel itself is pretty decent. They have a beautifully laid out entrance and nice looks restaurant. Only down fall was no pool access because of a "part" they were waiting on. That was the only reason behind my staying there, was for the pool. So, to say i was a little let down knowing it would not be available for my stay. Very noisy area if your room are in the back of the building. My room had many issue's. I cant not post them, as they might violate the review. Loosened t... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
The first impression it seemed nice but,once I entered my room the room smelled horrible sheets were dirty. The outside has cigarette buds all over the ground. The water sprinklers were on during check out hours not a good experience at all but they did communicate us for one night .
Business response:
Thank you for your comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experienc... read more
The room we got smelled like smoke. There were burn marks in the bathroom sink. The freeway noise was unacceptable. We could sleep and decided to leave at 4am without sleeping much.
Business response:
We appreciate your feedback an apologies for not meeting your expectations. We understand how frustrating the issues with your guest suite were and that there were burns on the bathroom sink. We would have been more than happy to try to correct the issue prior to your departure Also, we apologize your rest was disturbed due to noise from the freeway. While this noise was outside the hotel and uncontrollable by our team, we do understand your frustration. We hope that you will give us another chance to provide you with the ex... read more
The room was dirty sink clogged crack heads all around property
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review your comments with our housekeeping team and take steps to ensure we are flawlessly preparing each room for our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
There were no dishes or pans available, no extra blankets no ice machine and the phone in the room didn't work
Business response:
Thank you for being our guest. We apologize for the issues you encountered and regret the inconvenience caused. We have asked our maintenance team to fix the phone in your room. Kindly know, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. Please revisit us so we can make it up to you. Sincerely, Hotel Management
I felt like i was in a trap house, i paid for a Queen and got a full size bed on rollers so the bed kept moving. The shower didn't work so i had to take a bird bath. Overalll horrible experience and demand my money back!!!!
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,632 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.