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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lady who checked me in was really cool and got it done.
Business response:
Dear Gabriel, We're thrilled to hear that you had a great check-in experience at Extended Stay America! Our team strives to provide efficient and friendly service to all our guests. Thank you for acknowledging the efforts of our staff member. We appreciate your positive feedback and look forward to hosting you again in the future. Your satisfaction is our priority!Sincerely,Hotel Management
The stay was good I did have problems with the room such as the sink in the bathroom had bad plumbing but we made the best of it.
Dirty carpet small bed
Business response:
Dear Elsi, Thank you for choosing us and taking the time to review. We are sorry that the carpet's cleanliness was not up to par. We will address this with our housekeeping team. We also regret if the bed size did not meet your expectations. We appreciate you bringing this to our attention and hope to welcome you back for a much better experience in the future.Sincerely,Hotel Management
Convenient location.
Business response:
Dear Georgia, Thank you for your gracious review of Extended Stay America. We are glad our location was convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to the city.Sincerely,Hforel Management
It was a good property.
Continually disappointed There seemed to be only one employee so the checkin line took about 30 minutes. While waiting, a guest complained that their room was not cleaned and the employee said he would clean it after checking in the guests. They room out of rooms (for reserved guests) and had to turn people away. The bathroom counter had stains, the hotel smelled like cigarettes, guests were playing loud music, the walls were thin, beds were stiff and freeway loud.
Business response:
Dear Taylor, Thank you for sharing your feedback about your recent stay. We understand that a slower check-in process can be frustrating, and we apologize for any inconvenience caused. Unfortunately, such delays can occur during peak times, as we aim to ensure each guest receives personalized attention. Rest assured, we will address all your concerns appropriately to prevent such occurrences in the future. Your patience is highly appreciated, and we hope you'll consider staying with us again.Sincerely,Hotel Management
The hotel premises are dirty (entrance and hallways), and there were many suspect individuals in and outside the building. While my room was clean, when I went to take my shower after I did my inspection, I noticed the drain was clogged, so I had to take the shower in intervals to allow some of the water to slowly drain out. Apparently there were no other rooms, as I did try to get into a different room. For this hotel to be in fairly nice part of the city, it does not match the aesthetic of everything around it. I will like... read more
Business response:
Dear Matthew, We appreciate your feedback and apologize for any inconvenience during your stay. While we regret the cleanliness concerns, we're glad your room met expectations. We apologize for the inconvenience with the drain and appreciate your understanding. Your comments are noted, and we'll address them with our team. We strive to provide a comfortable experience for all guests and regret falling short. We value your patronage and hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,506 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.