Extended Stay America - Los Angeles - Ontario Airport

Business response:

Mary, thank you for your review. We are sorry for the smoke smell you encountered. Your concern has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We have also taken note of your feedback and will share it with the appropriate team members to improve our future guests' experiences. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We are pleased you had an overall good stay. However, we are sorry for not living up to your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service, so we hope you will make plans to stay with us again! Sincerely, Hotel Management 

Business response:

Daniel, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management