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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Extended Stay America Hotel Los Angeles - Ontario Airport is located at 3990 Inland Empire Blvd, Ontario, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good service, employees were friendly. It was decent.
Business response:
Dear Sandra, Thank you for posting such kind comments about our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing to stay with us. We hope to welcome you again soon.Sincerely,Hotel Management
El servicio muy malo Cama sin cambiar sabanas sucias Recepcionista muy grosera
Business response:
Dear Ossiris, Thank you for choosing to stay with us. Our top priority is to provide our guests with clean and well-maintained rooms. We understand that we failed to deliver on that promise on this occasion. We are also sorry for your unfavorable interaction with our associates. Your feedback is extremely important to us, and we want to assure you that we are taking the necessary steps to address the issues you experienced. We value your business and would love the opportunity to exceed your expectations and provide you with... read more
The hallway smell like dog poop
Business response:
Dear Stephen, Thank you for your feedback. Please know we have strict quality control when it comes to maintaining cleanliness. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. Therefore, we apologize for your disappointment with the smell in the hallway. We will address this with our staff and reiterate the importance of impeccable customer service and attention to detail. We invite you back to e... read more
Have stayed multiply times
Kitchen sink had rust on the drain. The bathroom toilet lid was too big for the tank, couldn’t get any hot water in the bathroom sink and the tub/shower was poorly repaired with caulking showing around the faucet and black marks on it
Business response:
Dear Amy, Thank you for choosing our hotel and reviewing your stay. We apologize we failed to meet all your expectations. Although this does not change what you encountered, we appreciate you pointing out how we can improve. We will address these concerns with our maintenance team to ensure future guests have a more satisfying experience. We hope you will consider revisiting us so we can deliver the flawless stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 4.3 star rating with 1,298 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.