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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Extended Stay America Hotel Los Angeles - Ontario Airport is located at 3990 Inland Empire Blvd, Ontario, CA. This business specializes in Hotels & Motels and Other Lodging.
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff is what made the stay worth it, from the front desk to the cleaning staff. Everyone had a smile and were friendly. The bed had a slight stiffness to it, which is how I enjoy sleeping, so if that’s not your “cup of tea” your experience might be different.
Customer service was lacking. Asked to check in 50 min early and was told no. No explanation when keys were given as to where my room was and what door was best to park near. I know its the generation of hires with no personality or social skills anymore but still very disappointing. Trash cans outside are all full and couldnt empty out my car after traveling for the day. Hotel smells of weed terribly. I dont normally complain but this hotel visit isnt all that it appears when booking.
Business response:
Kristie, thank you for staying with us. We regret we could not provide you with early check-in and sincerely apologize for the unsatisfactory service you received from our front desk associates. Please be assured we will follow up with the appropriate team to ensure we are more consistent in our service delivery. We are also very sorry about the cleanliness issue you encountered and will address it with the housekeeping team to make sure this is not repeated. We encourage you to try us again in the near future. We are confid... read more
Nice. Peace
Business response:
Kimberly, traveling can be difficult, so we at Extended Stay America strive to make it stress-free for our guests. We are thrilled to know that we were able to provide you with a comfortable and quiet stay. Should your travels bring you back this way, it would be our pleasure to host you again. Sincerely, Hotel Management
Dirty hotel Customer service was perfect! But the cleaning of the building is very bad lobby counters was dirty and unorganized, floors are very dirty elevators walls and floors vey dirty. The room was clean but when I pull the blankets to lay down and sleep there was a mask from the previous customer under the blankets!
LOUD MOUTHS R DISRESPECTFUL Good size suite that was clean and smelt clean. Only problem was other guests on the second floor slamming doors and talking LOUD SO EVERYONE KNOWS THEIR BUSINESS till 4am!! Everything else was PeeChee!😁
Business response:
Kevin, thank you for your honest evaluation. We are glad you were pleased with most aspects of your stay and that you were pleased with our immaculate accommodations. However, we regret the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review. Sincerely, Hotel Management
The staff was awesome helpful. It was safe at all times, unfortunately I got sick sometime after I left. I am not sure if I was exposed to COVID 19, but knew it was a risk. I just want let them know to be aware that there might have been some exposure.
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 4.3 star rating with 1,206 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.