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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If i could give this hotel zero stars I would. Roaches, rotted tub trim, dirty, stains on walls, and the shower curtains, absolutely disgusting.
Business response:
Dear Cortney, We sincerely apologize for any disruptions during your recent visit. We understand that your cleanliness expectations were not met and the condition of the delivered room needed to be at par. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them and the housekeeping team to ensure all necessary measures are taken to prevent fu... read more
The room I stayed was filthy with roaches coming out. The community it self had lots of trash everywhere. It was so bad that roaches were crawling on my bed and didn't let me sleep I had to leave the room.
Business response:
Dear Herbert, We are truly disappointed to read about the issues you encountered during your stay. Cleanliness and comfort are paramount to us, and we sincerely apologize for falling short of meeting our usual standards. We regret any inconvenience and discomfort this must have caused. We will address these issues with the appropriate individuals to prevent future occurrences. Your feedback is invaluable to us, and we hope you will consider giving us another chance to provide you with the exceptional experience you deserve.S... read more
Terrible Experience The pictures from the Hotels page are old. This is the worst experience I ever had on a hotel. Very dirty carpets, no wifi, old facilities, no elevator,smells to weed, there was no ever toilet paper on the bathroom, I was scared to go to the lobby to make a claim to the homeless appearance people that I saw. Not recommended. Don't stay ever there.
Business response:
Dear Guest, Thank you for choosing us and providing your invaluable comments. It is our priority to ensure each guest has a satisfying experience, and we sincerely apologize for failing you during this stay. It is very concerning to read your comments regarding the conditions of our property. Please know we take your feedback seriously and will address these matters with our team members to uphold our service standards moving forward. We hope you will allow us another opportunity to provide you with a much-improved experienc... read more
The room was dirty blood on the curtains floors were dirty bathroom door was filthy cigarette burns on the sink in the bathroom no complimentary breakfast no shuttle bus to the concert very disappointed in that hotel filthy I slept with my tennis shoes on that's how dirty it was I deserve my money back stay there for 2 days we were supposed to have complimentary breakfast but there was nothing no juice no cereal no waffles no eggs there was muffin and if you're lucky you got a little tiny cup of coffee that's it I will not r... read more
Business response:
Dear Deanna, Thank you for choosing us and for sharing your comments. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Moreover, we regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your f... read more
Room isn’t clean! This was the dirtiest hotel room I have ever stayed in. We got up and left after only sleeping about 5 hours. Uncomfortable bed and pillows.
Business response:
Dear Terri, Thank you for choosing our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
A HORRIBLE experience.. I desrve a refund... I arrived at the facilty and the front lobby was saturated with water and vomit because some ones kid threw up and they were trying to clean up. I finally checked into the room and the stove was left on by the previous tenants. The place smelled like mildew and the shower wasnt working so i didnt even get tobtake a shower. Then the next day they said they were doing water repair and turned it completely off from 11 - 4 pm. It was a terrible experience . Ibdrove for 4 hours only to... read more
Business response:
Dear Gloria, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Room was not turned over. We had to make our own bed. It was disgusting.
Business response:
Dear Ryan, Thank you for choosing our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience you were caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,590 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.