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Extended Stay America - Los Angeles - Ontario Airport
- Hotels
- Ontario, CA
About this business
Location details
3990 Inland Empire Blvd., Ontario, CA, 91764, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the smell on the floor was horrible it smelled of dog and cat pee my nose was burning. Apparently people live there I heard kids screaming and it was just nasty I was scared to sleep in the bed because of the horrible smell I’m glad it was just one night.
Business response:
Dear Raven, We sincerely apologize for the discomfort you experienced during your stay. Your satisfaction is important to us, and we regret any inconvenience caused by the unpleasant odor. Please know that we take cleanliness and guest comfort seriously and actively address these concerns with our housekeeping team to ensure improvements are made promptly. We are committed to enhancing our services to ensure a much-improved experience for all our guests. We hope you will consider giving us another chance to provide you with ... read more
We had a family event, reserved over 6 rooms all non-smoking but all of the rooms had a horrible smell of smoke. It was unbearable.
Business response:
Dear Janette, Thank you for your recent visit and your feedback. We sincerely apologize for the inconvenience and discomfort caused by the smoke smell in your reserved non-smoking rooms during your family event. Your experience is not reflective of the high standards we aim to uphold. Please accept our sincere apologies for failing to provide you with the fresh and clean accommodations you expected. We take your feedback seriously and will investigate this matter to ensure it does not recur. We appreciate your patience and u... read more
The Non-smoking room reeked of smoke. The bedding was stained and dirty.
Business response:
Dear Anabel, We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback regarding the smoke odor in the non-smoking room and the condition of the bedding is deeply concerning, and we regret any discomfort caused. Please rest assured that we take your comments seriously and will address them with our housekeeping team to ensure this does not happen again. Your comfort and satisfaction are of utmost importance to us, and we are committed to providing a more pleasant experience in t... read more
Reserved online- checked in was easy- front desk seemed like she was on something though. Elevator was not working - the place look dirty and schetchy - got room keys- went up to the room-hallways had a bad odor. Room was dirty. Microwave dirty the sofa chair was dirty and torn. The carpet was filled looking. The lamp was broken. The alarm detector was hanging loose. I did go back to the front desk and request a change of room. They said that the room was just cleaned and the manger had just inspected it and it was fine I sh... read more
Business response:
Dear Isela, We sincerely apologize for the multiple issues you encountered during your stay. Your experience falls far below our standards, and we deeply regret any inconvenience caused. We are addressing your concerns with our team to ensure immediate improvements in cleanliness and maintenance. It is disheartening to hear about your interaction at the front desk, and we assure you that appropriate action will be taken. Your feedback is invaluable, and we are committed to enhancing our services to prevent such incidents in ... read more
The bathroom is covered in mold, and the room was infested with roaches
Business response:
Dear Michelle, We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your comfort and well-being are of utmost importance to us, and it's distressing to hear about the cleanliness issues you faced. We take your feedback seriously and will promptly address these concerns with our housekeeping and pest control teams to prevent such incidents in the future. We appreciate your understanding and hope to have the opportunity to restore your trust in us.Sincerely,Hotel Management
Probably won’t stay again No plug for the bathtub, no dishes, fridge was dirty, kitchen sink was rusty, found a dead cockroach, dust bunnies all over the ceiling
Business response:
Dear Alan, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations and are currently having the same conversation with our brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service; anything lacking in this is taken ver... read more
Most horrible hotel It was horrible Roaches in the hotel rooms no room key to enter my room at all front desk guy had to walk me to my room to let me in so I didn’t leave out again and bathroom sink was clogged!
Business response:
Dear Guest, We are deeply sorry to hear about your disappointing experience during your recent stay. Your feedback regarding the cleanliness and the maintenance issues is deeply concerning. Please accept our sincerest apologies for the inconvenience caused. We take your concern seriously, and we will address these issues to ensure a more comfortable stay for our guests in the future. Your satisfaction is important to us, and we are committed to improving our services to provide a more enjoyable experience. We hope you recons... read more
I stayed in a lot of hotels , and this one is by far the worst one I ever stayed in. . I would not recommend it to anyone.
Business response:
Dear Greg, We are genuinely sorry to hear about your disappointing experience during your recent stay. Please accept our sincere apologies for any inconvenience or discomfort you encountered. We understand the importance of providing a comfortable and enjoyable stay for all our guests, and it is disheartening to hear that we fell short of your expectations. We continuously work to improve our services and facilities, and your feedback will be invaluable. We hope you will consider giving us another chance to provide you with ... read more
Frequently asked questions about Extended Stay America - Los Angeles - Ontario Airport
How is Extended Stay America - Los Angeles - Ontario Airport rated?
Extended Stay America - Los Angeles - Ontario Airport has a 3.1 star rating with 2,631 reviews.
When is Extended Stay America - Los Angeles - Ontario Airport open?
Extended Stay America - Los Angeles - Ontario Airport is open now. It will close tomorrow at 12:00 a.m.