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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
i’ve stayed there before and it was a great experience this time not so much. There were cockroaches in our room. Upon check out when I told them they said a manager would contact me regarding this and I would get a refund. Two days later I have yet to hear from anybody. I will never stay here again nor will my family or friends. Very upsetting and disappointing
Business response:
Dear Brandi, We apologize for not meeting your expectations this time and regret the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we are disappointed that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback, and we look forward to welcoming you again.Sincerely,Hotel Management
Hotel overbooked and no room to give me for my booked expedia room even with a prior phone call confirming the reservations. Horrible!!!
Business response:
Dear maureen, We are sorry for the issues you experienced with your reservation. We are looking into the matter to see what went wrong. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for a flawless stay.Sincerely,Hotel Management
Ended up leaving. Room appeared to be lived in by someone else... TV on, beer and freshly cut limes on the counter, beds disheveled. Grounds not kept clean.
Business response:
Dear Yvonne, please accept our apologies for your suite not being ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our Housekeeping and Front Office Departments since a suite should not be available for occupancy until the cleaning process is complete and a supervisor inspects it. Our team must have overlooked this, and we will look into the situation further. We're sorry you had to cancel with us; we hope you will give us another opportunity so we can leave you wit... read more
Breakfast was not served as advertised. There were granola bars and coffee. That is not breakfast. The photos on the website did not reflect this.
Business response:
Jordi, thank you for staying with us. We regret the disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback appropriately as we continually strive to improve our guest experience. Thank you again for your review, and we hope you will stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.