Extended Stay America - Los Angeles - Simi Valley

Business response:

Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite, upon request. Your feedback is... read more

Business response:

Michael, please accept our sincerest apologies as we were unable to accommodate you this time and we regret the inconvenience caused. We are reviewing this with the appropriate team to see what went wrong so that it is not repeated in the future. We hope you will stay with us the next time you visit this area. Sincerely, Hotel Management 

Business response:

Sonny, thank you for your review. Please accept our sincere apologies for not living up to your expectations or ours. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Larry, thank you for your review and for choosing to stay at our hotel. We certainly apologize for the cleanliness and service issues you encountered which led to a disappointing stay. We have shared your feedback with the appropriate teams so adjustments can be made immediately. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the odor you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Sincerely, Hotel Management 

Business response:

Max, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Milton, thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are sorry that the cleanliness of our hotel was not up to par during your stay. We appreciate you bringing this to our attention and want to let you know we are already working to address the problems you mentioned. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. Your comments about breakfast offerings will be shared with our brand leaders to assist them when determining new breakfast offerings. We hope you will consider givi... read more