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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It suck it smells funny and the rooms were dirty staff was not helpful
Business response:
Thank you for reviewing our hotel. We apologize for the cleanliness and service issues you encountered while you were here. Please be assured that we have discussed your feedback with the concerned teams, and we’re working on our protocols so we can be sure to meet the high standards you should always expect from us every single stay. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Breakfast included as advertised, It was grab and go as they called it
Business response:
Thank you for being our guest. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Not A Great Choice Stayed here twice in the last two weeks. But don't waste your time. I made a reservation through the property and drove out of my way to get there to get a phone call while unloading the car that the hotel is overbooked and I need to make other arrangements. The person calling was very short, rude and showed no compassion. You should have found me another room at a competitor and covered it. No, you just said call the 800 and hung up on me.
Business response:
Troy, thank you for your review. We sincerely apologize for not being able to accommodate you and for the discourteous behavior from one of our associate. Please be assured that we’re reviewing this situation to see what went wrong and taking extra care to avoid this in the future. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bad stay I have stayed in extended stay before and some have been good some haven't. This one was not good. They were out of everything from the time we got their to the time we left. We were told in the morning there was no coffee - they ran out. Then when we went to the lobby later to see if they got some they said they couldn't find the filters and there was no staff to make it. No one had cleaned out the coffee carafes from previously because there was old cold stuff in there.They also said they did not offer to-go bags ... read more
Business response:
Deborah, thank you for choosing to stay with us. Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We’re also sorry for the inconvenience you experienced with the Wi-Fi connection. We have contacted our service provider and are happy to repor... read more
The employees were polite and nice, the room had sufficient space and was clean. But the "continental breakfast" were just snacks. That's okay, I just hope they will update the description to "snacks only" and not "continental breakfast".
Business response:
Thank you for sharing your experience. We are pleased to know you liked our associates and room, but we are sorry you were disappointed with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast offerings. We hope to host you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
I liked that it was quiet. Didn’t like that the room was freezing coming in the heater barely worked. The floors and the sheets were really dirty
Business response:
Thank you for being our guest. We are sorry for the issues you encountered in your room. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, we have alerted our maintenance team about the HVAC unit, and they are fixing it immediately. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
There was a loud rumbling noise that appeared to be coming from the room we shared a wall with. I spoke with multiple people, multiple times but no one did anything about it. I was asking them to check the room but it never happened. IT WENT ON 24/7!! Bags of trash are in the hall since there is no maid service. The carpet in the halls is filthy and not vacuumed daily. No food in the "grab and go" breakfast at 7:30 am! DO NOT STAY AT THIS HOTEL!!!
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and noise issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.