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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not our first choice for a Simi stay. Booked the same day by calling hotels.com because we were evacuated from our area due to fires. The lobby smelled like a hospital, but that wasn't a big issue. Communicating with the staff member who checed us in was a challenge. The room was okay. We left early the next morning and were gone till after 6 pm, but when we returned, housekeeping had still not been to the room--- the bed was unmade and we only had one towel left, and no soap. I told the staff member at the front desk (who w... read more
Business response:
Charles, thank you for being our guest and for taking the time to give us your feedback. We do apologize you were unhappy with our housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. If we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your ne... read more
The place was dirty inside and out. Trashy. Minimum water in shower. They only offer packaged muffins inside a cabinet for breakfast. No carpet. Dirty wood floors. You charge more than other hotels and your services are really bad. We will never stay at this place ever again.
Business response:
Patricia, thank you for being our guest. We apologize for the cleanliness issues you encountered during your stay. Your concerns will be shared with the housekeeping team to provide a better experience going forward. We are also sorry our location and breakfast offerings were not appealing to you. We will make a note of your feedback as we plan any changes to our breakfast offerings. We regret we did not merit the rate you paid. We hope you will reconsider and give us a chance to redeem ourselves the next time you are in the... read more
A race to the bottom The place is a dump. Bad, under trained staff, zero communication between staff and client (me). I complained 7 days in a row about not having a phone in the room...no response. Surly, unhelpful staff. Not their fault. Owner obviously looking at bottom line only. Never again.
Business response:
James, it is disheartening to read you were unhappy with your stay. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We hope to have another opportunity so we can show you an example of our hospitality. Sincerely, Hotel Management
Their “breakfast” is a stale granola bar or muffin and old coffee, if it’s even been made. My sheets were dirty and I called the desk for cleaning. The manager dropped off a sheet and had me make the bed. Not clean anywhere in the room.
Business response:
Greg, thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered in your room and the poor service you received from one of our associates. Please be assured that we have shared your feedback with our housekeeping team to see where we went wrong so necessary improvements to our processes can be made to correct our performance. We have also discussed your concerns with our team to remind to our main goal is to provide outstanding customer care to our guests. We hope to have another chance ... read more
I stayed with my dog. They didn’t acknowledge I had informed him during reservations process and showed him on my email confirmation I did. Also, they put my dog and myself on the 3rd floor and didn’t allow pet on the elevator. We must have walked up and down at least a dozen times. We go to this dog event annually, I made sure to tell all other dog people to never stay there. Other motels are more accommodating.
Business response:
Thank you for your review. We apologize for the trouble you had your furry friend had to go through and the inconvenience you had due to it. Please be assured that we're investigating the matter and are taking appropriate steps to ensure such an incident does not repeat in the future. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.