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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My reservations were messed up and the staff made no apologies. The water pressure was none existant. They didn't bother refilling the the coffee at the make shift "continental breakfast ". The toilet seat was basically falling off.
Business response:
Thank you for being our guest. We are sorry for the reservation issue you had and did not experience the best from our associates. Your feedback will be shared with the appropriate team members to improve our service going forward. Also, we apologize for the maintenance issue you had. We have alerted our team about them, and they are checking and fixing them immediately. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Nothing much unique. Attempted to check in 30 minutes early, employee wanted to charge me $25 extra because it was before 3:00! Won't EVER stay at extended stay again! (Wanted to check out facility since I travel frequently.)
Business response:
We are sorry for your disappointment with our hotel policies. We regret not meeting your expectations and hope this did not overshadow your otherwise positive time with us and that you will choose us again in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Breakfast wasn’t breakfast like advertised. Took forever to get a coffee pot . Small room, steak hallways. Smells
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Very disappointing. They have kitchenettes but nothing to use . Not even a coffee pot . It took 4 hours and 3 calls to get a coffee pot. I went down to get one but I was told someone was just bringing it up. There was a card that told you what items they had to use. At the bottom it said just call we will deliver it to your room. Wrong! When I called down and asked about the coffee pot the front fest clerk said you had to come and get it.
Business response:
Thank you for being our guest. We cannot apologize enough for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.