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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The breakfast was awful they had no half-and-half no milk only artificially sweetened things.
Business response:
Mark, thank you for being our guest. We are sorry for not meeting your expectations with our breakfast. We have shared your concerns with our culinary team to improve our guest experiences. We hope the rest of your stay was a pleasant one, and we look forward to welcoming you back. Sincerely, Hotel Management
Kitchen cabinets were completely empty. No coffee maker, no cups, even in the bathroom. Almost ran out of toilet paper. No extra roll. Mask requirement was flouted by staff and guests.
Business response:
Douglas, Thank you for being our valued guest and for posting your remarks online.We aresorry your room did not have the amenities you desired or needed. Being an extended stay property focused on guests stayingseven or more nights, we dohave items such as afully equipped kitchen, complimentary grab-and-go breakfastand a comfortable in-suite environment to make you feel at home while away from home. We also have hairdryers and certain complimentary toiletries available at the front desk for our guests who need them. We do ou... read more
Just my experience When i entered my room the bed was not made properly it was messy. The sheets were not tucked in. Pillow were thrown on the bed. There were 0 towels, i had to ask the front desk. And walk back and wait in line again. That took forever to check in at least 20 mins The bathroom sink was flithy. And i honestly dont know why this review matters because all will you do is apologize but not compensate me at all. For a customer who is a frequent hotel.com user.
Business response:
Christian, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Not impressed Hotel was very noisy. Half of hotel is on 118 freeway very noisy. Front desk inefficient. Never stay there again.
Business response:
Mark, thank you for your recent stay.We apologize your rest was disturbed due to noise from the highway. While this noise was outside the hotel and uncontrollable by our team, we do understand your frustration. Our goal is to provide a clean property and a comfortable suite so you can get a good night's rest. We hope to have you back as a guest, so we can reserve a suite for you which does not face the highway. We appreciate your business and hope to see you back soon. Safe travels! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.