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Extended Stay America - Los Angeles - Simi Valley
- Hotels
- Simi Valley, CA
About this business
Location details
2498 Stearns St., Simi Valley, CA, 93063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible
Business response:
Loini, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
I was disappointed with the lack of professional welcome during checkin. Also to pay a competitive rate offering breakfast but not informed that no breakfast is being served due to Covid. Also to pay a competitive rate for a room sold as a Pool View but the pool was closed and dirty.
Business response:
Thank you for being our guest. We are sorry our staff was not as welcoming as they should have been. Your feedback has been shared with our front desk team to make sure we are more diligent in our efforts moving forward. We also regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We value your business and hope you will return so we can make it up to you. Sincerely, Hotel Management
The check in process was super slow. I called several times to add someone to the room and no one answered. Once I arrived we had to wait a bit for someone to arrive at the front desk. This hotel very much is 2 stars.
Business response:
Carly, thank you for sharing your experience with us. We want to offer our apologies as our associates were not present at the front office on your arrival and regret your check-in experience was not very pleasant. Such a lapse in service is not acceptable, and we assure you to look into this situation to improve our service levels. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Only clean the room every 2 weeks?? Was not told room would not be cleaned during my stay. Called for clean towels during the day and wss told, "bring your used towels to the front desk and we will swap them out " I worked in a 5 star resort for 6 years. Not expecting that from this hotel, but with that kind of customet service, i wouldn't give 3 stars.
Business response:
Thank you for being our guest. Please note, keeping the well-being of our guests in mind, we have modified our housekeeping processes at this time to provide you with choices for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. We are sorry this was not communicated with you earlier. We are also sorry for the inconvenience you had due to our hotel policy regarding the exchange of towels at the front desk. It is never our intention to cause any discomfort, and we ho... read more
Business response:
Kelly, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Never again The staff is rude and unfriendly
Business response:
Cindy, thank you for being our guest. We apologize you did not experience the best from some of our associates and regret the disappointment it caused. Your feedback has been shared with our entire team to make sure we are consistent with our service delivery. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
If you value sanitary conditions don't stay here The garbage in the trash room on the second floor remained uncollected for our entire stay, from Sunday two Thursday night. Day after day it kept piling up and stinking. The garbage at the North street level entrance also remain uncollected and overflowing my mother-in-law passed away during our entire stay. 2 days into our stay, we were informed that a sanitization of the air conditioners in every room was planned from 8 a.m. to 5 p.m. Had I been made aware of the full scope ... read more
Business response:
Firstly, we are sorry for your loss. Moreover, we emphasize more on cleanliness in this unprecedented situation, so we are disheartened to read your disappointment with our housekeeping service. We will surely review your comments with the appropriate individuals to improve our service and facilities moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
When we went to our cars we noticed that our car was broken into. We went to the front desk and all she said was make a police report. She said they have no cameras. I was very disappointed since the area wasn't a bad area.
Business response:
Thank you for staying with us and for taking the time to voice your concerns. Please accept our sincere apologies for the response you received when bringing this incident to our attention. We regret that you experienced vandalism to your property while utilizing the parking facility. We understand the frustration and financial burden of costly vehicle repairs. We take the safety and security of our guests and their property very seriously. As a safety/security measure, we suggest all guests use valet parking as we have no w... read more
Frequently asked questions about Extended Stay America - Los Angeles - Simi Valley
How is Extended Stay America - Los Angeles - Simi Valley rated?
Extended Stay America - Los Angeles - Simi Valley has a 3.6 star rating with 2,122 reviews.
When is Extended Stay America - Los Angeles - Simi Valley open?
Extended Stay America - Los Angeles - Simi Valley is open now. It will close tomorrow at 12:00 a.m.