Extended Stay America - Los Angeles - Simi Valley

Business response:

Thank you for choosing our hotel for your stay. We are extremely sorry for the maintenance and housekeeping issues you mentioned during such an unprecedented event we all are going through. Your comments are being discussed with the appropriate individuals to ensure corrective measures are taken as soon as possible. We regret the inconvenience caused and value your understanding and cooperation in these challenging times. Thank you again for your candid feedback. Sincerely, Hotel Management 

Business response:

Melissa, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased you like our room equipped with a kitchenette making it convenient for a home-like stay. However, we apologize if your visit was not perfect. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Ivana, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Pete, thank you for being our guest. We apologize for the housekeeping and maintenance issues you encountered in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We are sorry your stay was not a pleasant one and regret the disappointment you had with our housekeeping policy. Please know, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the front desk. We are grateful for your feedback and hope you will revisit us on y... read more

Business response:

Robert, thank you for your recent stay and for your feedback. We would like to apologize for the disappointing stay you had and regret the maintenance issues you experienced during your stay. Your comments have been shared with the appropriate team to make sure this is rectified immediately so it is not repeated in the future. We hope you will choose to stay with us again so we can show you the great stay you are familiar with and deserve. Sincerely, Hotel Management