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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful rundown place Worst hotel my husband and I have EVER stayed in. The first room we were given the carpet was filthy and full of large stains and it smelled awful. Our next room had no carpet but the vinyl floor was sticky and dirty. Walls and cupboards were dirty. Bathroom shower drain was rusty and the grout was dirty. Dogs barked off and on all day. Large clumps of dog hair all over. This hotel should never be listed on Hotels.com. No shampoo or conditioner, no coffee pot. Don't even consider this hotel.
Business response:
Dear Carol, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and ensure improvements are made. We hope you will allow us another opportunity to redeem your confidence in us again.Sincer... read more
Not great The area and lady at the front counter when checking in was really nice. The room not so much. Smelled of urine. Toilet flush made a loud sqealing sound. Towel hook was broken and there was no remote control in the room. The grab and go breakfast had nothing left to grab even with another hr of it being available.. no food.. no coffee.
Business response:
Dear Guest, Thank you for choosing us and sharing your remarks. We appreciate your compliments on our front desk associate and the location. However, we are sorry for the housekeeping issues that should not have been if the room had been checked before delivery. Our team missed it, and we regret the inconvenience. Further, we are disappointed about the breakfast experience and will instruct our team to keep an eye on refilling the supplies. Please allow us to improve this experience during your next visit.Sincerely,Hotel Man... read more
Horrible odor and cleanliness.
Business response:
Dear Yelenys, We apologize for the unacceptable odor and cleanliness issues you encountered during your stay. Maintaining a clean and fresh environment is essential, and we regret falling short of your expectations. Please know that we will address these concerns to ensure a more pleasant experience for our guests in the future. Your comfort and satisfaction are important to us, and we appreciate you bringing this matter to our attention. Should you reconsider staying with us, we will ensure a significantly improved experien... read more
Staff were kind and helpful but this place needs a better cleaning crew.
Business response:
Dear Guest, Thank you for your review. We're delighted you found our staff kind and helpful. However, we apologize for not meeting your cleanliness expectations. Your feedback is invaluable; we're taking immediate steps to rectify this. Rest assured, we're committed to ensuring a higher standard for all our guests. Your satisfaction is paramount, and we hope for the opportunity to provide you with a more enjoyable stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
No landry , less breakfast service
Business response:
Dear ogawa, Thank you for choosing our hotel during your recent visit to our area. We aim to deliver outstanding service with great amenities; therefore, we apologize for not meeting your expectations. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management
Hotel room looks nothing like in the pictures
Business response:
Dear Hector, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
I came in with lower expectations however the general cleanliness of the room was pretty bad. Clearly the toilet wasn't clean, spider webs on the pictures, spiders in the bathtub (live), curtain rod on the floor, no tv remote.. I attempted to call the front desk but the room phone didn't work. So I just figured it's 1 night I'll deal with it.
Business response:
Dear Wayne, We're truly sorry to hear about the cleanliness issues you encountered during your stay with us. Please accept our sincerest apologies for the inconvenience this caused. This falls well below our standards, and we appreciate you bringing it to our attention. Your feedback is invaluable in helping us improve our guest experience. We assure you that steps will be taken to address the issues you've mentioned and uphold our standards moving forward. We hope you'll give us another opportunity to provide you with the e... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,405 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.