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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hallway is very dark and has foul smell. Room is very old. Nees updating.
Business response:
Dear PAULINE, Thank you for your feedback. We apologize for the issues you encountered with the hallway lighting and odor, as well as the condition of your room. Ensuring a comfortable and pleasant environment is our priority, and we regret falling short. Your comments will be shared with our maintenance and housekeeping teams appropriately. We appreciate your input and hope to provide you with an improved experience in the future.Sincerely,Hotel Management
Smell cockroach and flooring dirty
Business response:
Dear Michael, We sincerely apologize for the unpleasant experience regarding the odor and cleanliness of the flooring during your stay. Maintaining a clean and comfortable environment is essential, and we regret that we fell short of expectations in this regard. Your feedback is invaluable, and we will address these issues promptly to ensure a more pleasant experience for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back under improved circumstances in the f... read more
Motel 6 has Better amenities
Business response:
Dear Carlos, Thank you for your feedback. We regret that our amenities did not meet your expectations. We are committed to providing a comfortable and enjoyable experience for all our guests, and we will take your comments into consideration as we work to improve our offerings. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Outdated Stay was nothing to write home about. Very outdated and hallways had a lingering smell of pet urine and cigarette smoke. Our room was very dusty and dimly lit. There was only three lamps working out of 4 and the bathroom fan also did not work. Theres no ice machine at this hotel. the elevators are also very sketchy and sometimes take upwards of 2 minutes to let you out after it reaches desired floor. There is minimal channels on the tv with no options to sign in to secondary personal streaming platforms
Business response:
Dear Sarah, Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay. Your comments regarding cleanliness, elevator service, and maintenance are very important to us, and we will address these issues internally with the respective teams. We want to assure you that we are committed to improving our services. We appreciate your understanding and hope you will consider giving us another opportunity to provide a more comfortable and pleasant experience in the future.Sincerely,Hotel... read more
Had check in issues at the desk because they didn’t have my payment on file for whatever reason. Receptionist gave us keys that didn’t work. There was trash behind and under the sofa in the room. They don’t clean under sofa just around it. Most likely won’t return.
Business response:
Dear Idorenyin, Thank you for sharing your experience. We apologize for the difficulties you encountered during check-in and with room cleanliness. Your feedback is valuable, and we will share it with our team to address these issues and improve our services. We appreciate your valuable input and hope you will give us a second chance to make a better impression.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.