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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for. Looked like a nice place but found a critter in the kitchen cabinet. Also there was no one at the front desk at night so no one to call if anything was needed. And the crowd there was very loud and unruly. Several people shouting all night and at one point it sounded like police was called. Sketch sketch sketch.
Business response:
Dear Nilton, Thank you for sharing your review of your recent stay at our hotel. We appreciate your feedback and would like to begin by extending our sincere apologies for the inconveniences you experienced during your time with us. It is disappointing to learn that we fell short of your expectations. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We deeply regret that we did not meet these standards during your visit. Your candid feedback is invalu... read more
Positive notes is the Fact that it was clean and in a great location, not happy with the fact that they claim to have continental breakfast that was not so all they provided was coffee with some Nutrigrain bars. They do have Stove, microwave and refrigerator in the room but no utensils too use or hair blower. you need to ask for It from the front desk. Some of the Front desk staffers are not the friendliest staffers. Buy the way on Our last evening two different bugs appeared, a bug with wings and a roach. And on checking ou... read more
Business response:
Dear Maria, Thank you for your feedback. We're glad you appreciated the cleanliness and our great location. However, we apologize for the breakfast offerings not meeting your expectations and the lack of utensils and hair blowers in your room. We also regret the issues with pests and the unavailability of staff during checkout. These are important concerns, and we're working to improve in these areas. We appreciate your understanding and hope to have the opportunity to provide you with a better experience next time. Sincerel... read more
Wasn’t allowed to check in until 3:20
Business response:
Dear Kapil, Thank you for your feedback. We apologize for the delay in your check-in. We understand how important it is to have a smooth arrival experience, and we regret that we were not able to accommodate you earlier. Our check-in time is set to ensure rooms are properly prepared for all guests, but we’ll review our procedures to improve in this area. We hope you’ll consider staying with us again in the future. Sincerely,Hotel Management
Rooms are old and require an upgrade. Didn’t feel comfortable in my room. I would probably not stay at this hotel going forward
Business response:
Dear Diana, Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations and that you found the rooms to be in need of an upgrade. Comfort is a top priority for us, and we take your concerns seriously. We appreciate your comments, as they help us identify areas for improvement. We hope you will consider giving us another chance to provide a more comfortable stay in the future. Sincerely,Hotel Management
This was one of the worst hotels that myself or my staff has ever been to.
Staff is great here but rooms are absolutely filthy. Bathtub is covered in rust and our initial room reeked of urine. The staff went above and beyond to help us though.
Business response:
Dear Ren, Thank you for taking the time to share your feedback. We are glad our staff provided excellent service during your stay. However, we sincerely apologize for the cleanliness and room condition issues you encountered. This is not the standard we strive to uphold, and we will address these concerns with our maintenance and housekeeping teams. We regret the inconvenience and hope you will consider staying with us again for a much-improved experience.Sincerely,Hotel Management
There was no power for two days.
Business response:
Dear Ariana, We sincerely apologize for the inconvenience caused by the power outage during your stay. We understand how disruptive this must have been and regret that it affected your visit. While the situation was beyond our control, we are actively working to address such issues more promptly in the future. Your feedback is invaluable in helping us improve our services. We appreciate your understanding and hope you'll give us another chance to provide a more comfortable and uninterrupted stay on your next visit. Thank you... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,580 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.