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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
TERRIBLE! I booked and prepaid 2 rooms only 1 available upon my arrival! dirty, small room. nasty mold on bathroom floor, duck tape on shower bathtub, thermostat hanging off wall, tiny muffins and instant coffee for “continental breakfast” This place should not be this expensive. I will never extend my stay here again with this extended stay!!! Worst experience ever! I hated to have my son in this nasty room. Shame on you extended stay
Business response:
Dear Jessika, We sincerely apologize for your unacceptable experience during your recent stay. Your feedback regarding cleanliness and room condition is profoundly concerning and does not reflect our usual standards. We take these matters seriously and have already addressed them with our team to ensure immediate improvements. We regret any discomfort caused to you and your family. Additionally, regarding our breakfast, we assure you that we are working diligently to enhance our offerings. We hope to regain your trust and we... read more
DO NOT STAY HERE Awful. Things in disrepair and not working - elevator, several outlets in kitchen. Basic things not available because hotel "didn't have enough" -- ie additional bedding, dishes, cookware etc. What is the point of having a kitchen if it is unusable? Overall didn't feel safe here either. Would have changed hotels, but since I was here for a conference and gone majority of the time I decided to tough it out.
Business response:
Dear Sarah, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. The issues with the elevator, kitchen outlets, and lack of essential items are concerning, and we regret that these affected your visit. Your safety and comfort are our priorities, and we are taking immediate steps to share these problems. We appreciate your patience and understanding and hope you might reconsider staying with us in the future, allowing us the opportunity to provide a better experience.Sinc... read more
Bad experience! Not recommended! The hairdryer did not work due to the damaged(ripped off plug) room 324! The faucet was dripping water and I needed to put towel to stop the dripping noise. The fridge was extremely noisy to the point that I needed to turned off!
Business response:
Dear Alex, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Thank you once again for... read more
Hallway is very dark and has foul smell. Room is very old. Nees updating.
Business response:
Dear PAULINE, Thank you for your feedback. We apologize for the issues you encountered with the hallway lighting and odor, as well as the condition of your room. Ensuring a comfortable and pleasant environment is our priority, and we regret falling short. Your comments will be shared with our maintenance and housekeeping teams appropriately. We appreciate your input and hope to provide you with an improved experience in the future.Sincerely,Hotel Management
Smell cockroach and flooring dirty
Business response:
Dear Michael, We sincerely apologize for the unpleasant experience regarding the odor and cleanliness of the flooring during your stay. Maintaining a clean and comfortable environment is essential, and we regret that we fell short of expectations in this regard. Your feedback is invaluable, and we will address these issues promptly to ensure a more pleasant experience for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back under improved circumstances in the f... read more
Motel 6 has Better amenities
Business response:
Dear Carlos, Thank you for your feedback. We regret that our amenities did not meet your expectations. We are committed to providing a comfortable and enjoyable experience for all our guests, and we will take your comments into consideration as we work to improve our offerings. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,447 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.