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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the price and the kitchen. I could not shower during my stay as the shower was out of order the entire time. I told front desk not was told no maintenance people working to repair
Business response:
Dear Michelle, Thank you for your feedback. We are pleased that you appreciated the price and kitchen facilities, but we sincerely apologize for the inconvenience caused by the shower issue and the lack of maintenance support. This is not the standard we aim to uphold, and we understand how frustrating this must have been. We are addressing this matter urgently to ensure our amenities are fully operational for future guests. Your satisfaction is important to us, and we hope you will consider giving us another opportunity to ... read more
Dishes pots and pans werent available til 2 days into my stay, i went and bought my own so i could use the stove i paid for. Linenes werent available til the following day, the first time i tried to exchange towels they had no clean ones. The a/c only worked on low fan . Inhad to exchange the remote and even then i couldnt press guuide or the tv would go into hotel portal mode and the picture would get real small and them id have to tuen the power on and off again to reaet it and get the picture back. It was annoying. And th... read more
Business response:
Dear Darrik, Thank you for your recent stay and for sharing your feedback. We sincerely apologize for the issues you encountered, including delays in providing kitchenware and linens, as well as the challenges with the air conditioning and TV remote. We understand how these inconveniences affected your stay and regret that we did not meet your expectations. We also appreciate your comments about the breakfast options and will address this with our team to enhance our offerings. We are committed to improving our services and ... read more
We booked a room with one king and sofa bed and fully paid for it. Upon arrival, it turned out they did not have this type of room available, and they gave us a room with one bed instead. On top of it, they refused to refund the price difference. Their manager was neither friendly nor helpful. Not recommend
Business response:
Dear Julie, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Will not stay at Extended Stay ever again. Carson St. gave our reservation to a nearby Extended Stay on Torrance Blvd. and the room dirty floors, furniture was damaged inside drawers and outside. Only 1 hand towel, 0 wash towels, 4 bath towels, 1 mat. Only coffee and cereal packets for breakfast. Tried to charge me over $200 for the night, but I had print out of reservation so she had to give me the quoted rate.
Business response:
Dear Darice, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered with your reservation and the condition of your room. This is not the standard we strive for, and we will address your concerns with our team to ensure improvements are made. We also apologize for any confusion regarding your rate and the limited amenities. Additionally, we’ve taken note of your comments on our complimentary grab-and-go breakfast and will work to enhance our offerings. Your feedback is crucial, an... read more
VERY DISAPPOINTED! We had to wait for check-in. There weren't any available restrooms in the lobby. The kitchen sink faucet leaked, the shower was stained, there weren't any toiletries or hair dryer or remote for the TV. The bathroom door wasn't able to close or open properly. BUT, the bed was comfortable.
Business response:
Dear Stephanie, Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you encountered during your stay. It's disappointing that certain aspects of your experience fell short of expectations. We understand how these issues could be frustrating and will address them with our team to ensure improvements. On a positive note, we're glad you found the bed comfortable. Your experience is important to us, and we hope you will consider giving us another opportunity to provide you with the qua... read more
It needs updating but the room was clean. Won’t stay there again or recommend
Business response:
Dear Catherine, Thank you for sharing your feedback. While we are pleased to hear that you found the room clean, we regret that other aspects of your stay did not meet your expectations. We acknowledge that updates are needed and are actively working to enhance our facilities. Your feedback is invaluable as we strive to improve our services. We hope you might reconsider staying with us in the future to experience these improvements firsthand.Sincerely,Hotel Management
We did not stay the night due to a lot of things like sofa bed not stable, no blanket or pillows, call front desk “not helpful at all” found someones dirty clothes under bathroom sink, room is dirty smells, had to find another hotel late at night called Expedia customer service they are no help as well as they do not want to give me a refund I am very disappointed with Extended stay and Expedia as they did a poor job in customer service will not be using them again.
Business response:
Dear Gilbert, Thank you for the honest comments about your stay with us. We sincerely apologize for the inconvenience you encountered during your stay and if our staff was not responsive to your needs. Also, we regret any oversights in preparing your room. Our goal is always to provide every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.