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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never to return Our bad experience began the moment we stepped off the elevator and were hit with an odor of garbage which literally was in bags outside many room doors. Once in our room, unfortunately it didn’t improve. Rooms are very old and smell. They also tell you the room comes with free breakfast; what a joke. Some old looking pre-packaged muffins and tiny styrofoam cups for coffee! The staff, or one person in particular, was so rude both when I called the front desk and in person when I was checking out. She was stan... read more
Business response:
Dear Teri, We deeply regret that your experience fell short of expectations. Providing a welcoming and comfortable stay is our priority, and we are disappointed to hear about the concerns you encountered. Your feedback regarding cleanliness, breakfast offerings, and interactions with our team has been noted and shared with the appropriate teams to address. We sincerely apologize for any inconvenience caused and appreciate you bringing these matters to our attention. It was a true pleasure to have you as our guest, and we hop... read more
Too old, no room for breakfast.
Business response:
Dear Son,Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Clean but below avg It's a room. Don't expect many amenities.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
Rooms are not cleaned well and showers do not run well.
Business response:
Dear Taizo, Thank you for your feedback. We sincerely apologize for the issues you encountered with the cleanliness of your room and the shower functionality. Your comments are important to us, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your understanding as we work to enhance our guest experience. Thank you for staying with us, and we hope to welcome you back for a much better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,580 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.