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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely dirty and not maintained. Stains everywhere from the sheets, to the towels, to the floors. Huge stains. There was hair in the towels and trash in the hallways. I would never stay here again. The front desk lady was nice but this hotel is a motel!
Business response:
Dear Guest, Thank you for taking the time to share about your stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
No hairdryer, shampoo etc. understaffed
Business response:
Dear Romeo, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to contact our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope this was not inconvenient and you will stay with us again soon.Sincerely,Hotel Management
TV didn’t work, we called for help but no one ever showed up. Called ask for towels and they said I have to come to front desk to get myself. When I get there , they said I needed to bring the old , wet and dirty towel down to exchange myself. Will never ever stay there again
Business response:
Dear Tyron, We apologize for the inconvenience you experienced during your stay. Your feedback is essential, and we regret any shortcomings in service. We'll address these concerns with our team to ensure improvement. Thank you for bringing this to our attention, and we appreciate your understanding. We would like to regain your trust and hope you will give us another chance in the future.Sincerely,Hotel Management
Unpleasant smells It was sketchy. Kids were running in and out of lobby and begging us for some of our goods, loitering. The room reaked of smoke and old food. Bathroom was gross and smelled worse than a hospital ward. I can feel the bed spring pop when I got up from the bed and my back was in pain the next morning! I wouldn’t recommend this place!
Business response:
Dear Evitamarie, We would like to apologize on behalf of our entire team for failing to meet your expectations during your stay at our hotel. We take all concerns seriously, especially those related to the cleanliness of our hotel, as it is our top priority. We strive to provide our guests with a clean and comfortable environment, and we're sorry that we fell short in this instance. We will address your concerns with our housekeeping team to ensure we are better prepared to serve you during your next visit. We hope that you ... read more
The hotel was very noisy and old. Wouldn’t stay here again.
Business response:
Dear Sven, We sincerely apologize for the inconvenience you experienced during your stay. We understand that noise and outdated facilities can impact the overall comfort of our guests. Your feedback is invaluable, and we assure you that we take it seriously. Please know that we are continually working to improve our facilities and services. We regret that we fell short of your expectations and hope you reconsider staying with us in the future, allowing us to provide you with a more positive experience. Thank you for sharing ... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,405 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.