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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’m sure MOST people stay at hotels on the weekends, so if anything goes WRONG. Why would you NOT have MAINTENANCE available or on CALL. We checked in around 4pm, our room giving was on the 2nd floor which it reeked like dead animals & burn cooking oil. When we entered the room it felt HOT or warm. As most people would think that they just never turn the AC on. So we then turn it on and left. When we got back the room STILL feels HOT (80 degrees inside). We call the front desk which we were told NO MAINTENANCE AVAILABLE and ... read more
Business response:
Dear Guest, We would like to extend our sincere apologies for any inconvenience caused by the air conditioning unit in your room. We are also sorry that our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We are reviewing these concerns with our associates to make sure we are promptly and appropriately responding to every guest request. Thank you for taki... read more
Horrible experience The worst ever. The hallways smell bad. The bed sheets were filthy. I had to change my own sheets. The iron rusted amd messed up my mans shorts. There was a big rat right in parking lot leading up to the front door.
Business response:
Dear Mechela, Thank you for bringing these concerns to our attention. We sincerely apologize for the experience you had during your stay. The issues with cleanliness, the iron, and the presence of a rat are unacceptable and do not meet our standards. We take these matters very seriously and will share them with our team to ensure immediate improvements are made. Please know that guest comfort and satisfaction are our top priorities, and we deeply regret any inconvenience caused. We appreciate your feedback and hope to have t... read more
Smelly! Curb your pets folks. Smelly and carpets were dirty/spotty. Pet friendly at it's worst. We were at the end of the hall on erd floor and used the stairwell, which was overwhelming with pet odor - like that was where all the pet owners took their animals to pee. Seriously, who does that? Disgusting! No fault to the hotel for that. I guess people are just lazy and disrespectful. There was air freshener dispensers but only masked the odor a little bit.
Business response:
Dear Susan, We sincerely apologize for the inconvenience you experienced during your stay. Providing a clean and comfortable environment for all our guests is our priority, and we regret that we fell short of meeting your expectations. We understand the importance of maintaining cleanliness, especially in pet-friendly areas. Your feedback is invaluable, and we will address these concerns promptly to ensure improvements in our facilities. We appreciate your understanding of the situation and assure you that we take your comme... read more
I did not feel safe there. The facility was old and run down
Business response:
Dear Victoria, We are deeply sorry you did not feel safe during your stay. Your comfort and security are paramount to us, and we regret any concerns you may have had about the condition of our facility. We take the safety and well-being of our guests seriously and continuously work to ensure our premises meet the highest standards. Your feedback is invaluable, and we will address any issues promptly to enhance the overall experience for our guests. We apologize for any inconvenience caused and hope for another opportunity to... read more
Awful rundown place Worst hotel my husband and I have EVER stayed in. The first room we were given the carpet was filthy and full of large stains and it smelled awful. Our next room had no carpet but the vinyl floor was sticky and dirty. Walls and cupboards were dirty. Bathroom shower drain was rusty and the grout was dirty. Dogs barked off and on all day. Large clumps of dog hair all over. This hotel should never be listed on Hotels.com. No shampoo or conditioner, no coffee pot. Don't even consider this hotel.
Business response:
Dear Carol, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and ensure improvements are made. We hope you will allow us another opportunity to redeem your confidence in us again.Sincer... read more
Not great The area and lady at the front counter when checking in was really nice. The room not so much. Smelled of urine. Toilet flush made a loud sqealing sound. Towel hook was broken and there was no remote control in the room. The grab and go breakfast had nothing left to grab even with another hr of it being available.. no food.. no coffee.
Business response:
Dear Guest, Thank you for choosing us and sharing your remarks. We appreciate your compliments on our front desk associate and the location. However, we are sorry for the housekeeping issues that should not have been if the room had been checked before delivery. Our team missed it, and we regret the inconvenience. Further, we are disappointed about the breakfast experience and will instruct our team to keep an eye on refilling the supplies. Please allow us to improve this experience during your next visit.Sincerely,Hotel Man... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.