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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible odor and cleanliness.
Business response:
Dear Yelenys, We apologize for the unacceptable odor and cleanliness issues you encountered during your stay. Maintaining a clean and fresh environment is essential, and we regret falling short of your expectations. Please know that we will address these concerns to ensure a more pleasant experience for our guests in the future. Your comfort and satisfaction are important to us, and we appreciate you bringing this matter to our attention. Should you reconsider staying with us, we will ensure a significantly improved experien... read more
Staff were kind and helpful but this place needs a better cleaning crew.
Business response:
Dear Guest, Thank you for your review. We're delighted you found our staff kind and helpful. However, we apologize for not meeting your cleanliness expectations. Your feedback is invaluable; we're taking immediate steps to rectify this. Rest assured, we're committed to ensuring a higher standard for all our guests. Your satisfaction is paramount, and we hope for the opportunity to provide you with a more enjoyable stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
No landry , less breakfast service
Business response:
Dear ogawa, Thank you for choosing our hotel during your recent visit to our area. We aim to deliver outstanding service with great amenities; therefore, we apologize for not meeting your expectations. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management
Hotel room looks nothing like in the pictures
Business response:
Dear Hector, Thank you for choosing our hotel and sharing your experience. We are sorry we did not meet your expectations, and we apologize for any inconvenience you may have experienced while here with us. We hope you will give us another opportunity, as we would like you to experience our hotel as you should have on this visit.Sincerely,Hotel Management
I came in with lower expectations however the general cleanliness of the room was pretty bad. Clearly the toilet wasn't clean, spider webs on the pictures, spiders in the bathtub (live), curtain rod on the floor, no tv remote.. I attempted to call the front desk but the room phone didn't work. So I just figured it's 1 night I'll deal with it.
Business response:
Dear Wayne, We're truly sorry to hear about the cleanliness issues you encountered during your stay with us. Please accept our sincerest apologies for the inconvenience this caused. This falls well below our standards, and we appreciate you bringing it to our attention. Your feedback is invaluable in helping us improve our guest experience. We assure you that steps will be taken to address the issues you've mentioned and uphold our standards moving forward. We hope you'll give us another opportunity to provide you with the e... read more
Extremely dirty and not maintained. Stains everywhere from the sheets, to the towels, to the floors. Huge stains. There was hair in the towels and trash in the hallways. I would never stay here again. The front desk lady was nice but this hotel is a motel!
Business response:
Dear Guest, Thank you for taking the time to share about your stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management
No hairdryer, shampoo etc. understaffed
Business response:
Dear Romeo, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to contact our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope this was not inconvenient and you will stay with us again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.