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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Azar, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Ok Reeked of marijuana. Staff were mostly cold. We did encounter one friendly face. Rooms were clean enough but old. One room the AC didn’t work well but it was right next to the bed so blew on you all night. There was a hole covered by duct tape on one of the doors. It was a place to sleep. Doubt we’d ever go back.
Business response:
Thank you for your review. We are sorry for the smoke smell you experienced and apologize for the maintenance problem you had in your room. We have asked our team to address your concern with the HVAC unit. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Business response:
Khalid, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
When I walked in the room the kitchen sink was clogged so bad it left the room with a bad odor. Also, when I walked into the restroom roaches were every where trying to hide once the light came on. Disgusting extended stay is nasty !!
Business response:
Shamiah, we were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel; however, we assure you we will address the concerns you outlined and professionally inspect and treat your suite. We value you as our guest and regret the inconvenience caused. Thank you again for bringing this to our attention, and we hope to have another opportunity to regain your trust. Sincerely, Hotel Management
Disappointed This hotel in Torrance/ circle was overbooked. I didn’t know this until the front desk (after waiting) one hour to check in that they did not have a room. So they sent me to another extended stay hotel in Torrance. The new hotel didn’t know why they sent me to them. I was lucky they had 2 beds available. I don’t think I will stay at another extended stay. The front desk in Torrance/circle should have been honest about being overbooked instead of making me come back 1 hour telling me my room wasn’t ready! It was ... read more
Business response:
Kelly, thank you for your review. We are sorry we were unable to accommodate you this time and apologize for the service issue you encountered at our front desk. Your feedback will be shared with our team to ensure this is not repeated. We hope you will consider this as an isolated incident and will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Horrible never stay here again! We arrived one hour late due to a flight delay. The hotel was oversold. Even though I booked months in advance. At 1AM in the morning we had to find another place to sleep. After leaving the hotel I received a notice from my credit card that the hotel was attempting to charge one night stay on my credit card.
Business response:
Shannon, thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. We are reviewing this situation with our front desk team to see what went wrong so we can avoid this in the future. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
he stay from hell. The hotel was full. The carpet and hallways had a horrible smell. There was blood stains in the restroom and no water from 8 am to just before check out time at 11.
Business response:
Darcy, thank you for your review. We are sorry for the unexpected water outage you encountered during your stay and apologize for the cleanliness issue. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Animal hair all over carpet. Random human strains all over the bathroom and counter as if it was wiped down with a dirty rag
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.