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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Charlotte, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Parties going on upstairs until 2am. Entire hotel smelled like weed. Front desk was not responsive to any request Spiders all over the room. Hair in shower, sink and toilet.
Business response:
Thank you for being our guest. We regret the difficulties you experienced and that we did not address them to your satisfaction. On rare occasions, we have guests who do not adhere to the property rules concerning noise and smoke, and that can be challenging for all concerned. We apologize for the cleanliness issues you encountered. Your feedback has been shared with our housekeeping team to address the problems you outlined. We would like to regain your trust and hope you will give us that opportunity in the future. Sincere... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Roaches We stayed at Extended Stay Torrance. The room had roaches. I’m waiting for my complete refund to come through.
Business response:
Tomiye, thank you for being our guest. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. It is never our intention to cause any discomfort, and we hope to receive a chance to improve your impression of us. Sincerely, Hotel Management
Business response:
Isabel, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This was our first time going to this hotel and will be our last. The reservation desk only had one person working and she did not know what she was doing. After getting the key/card to the room, I just couldn’t believe that the room still had someone living in it. I shut the door and went directly down stairs and said ‘I want my money back and we will never come back to this hotel again’. Going to a hotel from us being out of staters is supposed to be relaxing. Instead we had to go looking for another hotel to stay at and b... read more
Business response:
George, thank you for your comment. Please accept our sincere apologies for the disappointing experience you had, and we regret the service issue you encountered. We understand your frustration and have shared your feedback with the front desk team to be more diligent going forward ensuring this is not repeated in the future. We hope you will reconsider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management
My room reeked of cigarettes. I had to call the front desk for cups and when I received them they were plastic reusable ones and one had a brown film on the bottom. I also ask about an ice machine but was told there should be an ice tray in my freezer. When I got back upstairs there was no ice tray. At that point I was too irritated to even bother going back to the front desk. The only positive part of my experience was the actual person that helped me at the front desk. Neakeia was very nice.
Business response:
Tyra, thank you for your feedback. We regret your disappointment with our hotel policy and are sorry for the issues you faced in your room. We will follow up on your concerns to ensure this doesn't happen again. On a positive note, we appreciate you mentioning our staff member Neakeia. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Disappointed in Torrance The room i stayed in was subpar. The sprinkler in the bathroom was rusted out, the hair dryer didnt work, some of the outlets didnt work and the bathtub floor needed to be changed. My room reeked of cigarette smoke and the entire floor smelled like marijuana. This was not a good experience from a place that has been better. It seems like they will let anyone stay there. I'm going to stay somewhere else next time
Business response:
Daniel, thank you for being so specific in your evaluation of our hotel. We are extremely sorry for the oversights you encountered in your room and the inconvenience this caused you. We appreciate you alerting us about these issues and giving us the opportunity to make things right. Be assured, all your concerns will be addressed, and we are confident your next trip will be a flawless one. Please give us that opportunity in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.