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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Took over an hour to check in. Rooms had weird smell. Mattress was dirty. Shower drain was clogged up. Stove was dirty. Keys stopped working before check out so stuff was still locked in room. Never going back
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our guests. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Maribel, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I recently stayed there and left my new utensils. I couldn't get real assistance in determining where my items might be. No questions fir ckeaning staff, no call back, nothing. I recently rebooked
Business response:
Thank you for your feedback and for being our valued guest. We apologize for the unfortunate incident of you losing some of the utensils from your suite and that our staff fell short of responding to your calls. Any property left behind in the room is always brought down to the reception area. Our associates are well-trained in these procedures. We appreciate your patience while we follow up on your comments and will share your message appropriately. We look forward to making your next visit a pleasant one. Sincerely, Hotel ... read more
It’s ok for the money. The check in desk area is extremely small and since there are only two front desk reps, the check in process takes forever. Also, I was given my room key and my room was still being cleaned. It would have been nice to know so that I didn’t pull all my luggage to my room only to have to wait.
Business response:
Tina, thank you for taking the time to share your review. We are sorry you did not have a positive check-in experience and regret your suite was not ready upon arrival. We value your comments and have taken note of it as we are always looking for ways to improve. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
I was disappointed because our room wasn’t ready until 40 minutes after we arrived. On top of that, we didn’t get the room I reserved. We got a room for handicapped people with a smaller bed.
Business response:
Please accept our apologies for the unpleasant stay you had with us, and we regret your suite was not ready upon arrival. We are reviewing this situation to see what went wrong so we can avoid this in the future. We hope you will choose us again in the future and we will try our best to provide you with a room that best meets your needs. Sincerely, Hotel Management
Business response:
Elizabeth, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
If you're looking to relive your freshman college dorm days, then this is the hotel for you! Garbage in the stairwells and hallways, pot smell permeating everything you own, and late night parties...definitely not something I expected when reserving my stay. Should've forked over the extra money and stayed at the Marriott.
Business response:
Please accept our apologies for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that the cleanliness and noise issue compromised your experience. We have noted your feedback and shared it with the appropriate individuals to take corrective action and improve our guest experiences. Counting on your kind generosity to accept our apologies, we hope you will give us an opportunity to serve you again. Sincerely, Hotel Management
Roaches Dead roaches and this was the same thing at another Extended Stay in Westchester on Sepulveda, but this roachh was crawli g across the counter. Bather in Torrance things were broken. I won't stay again.
Business response:
Pamela, thank you for sharing your feedback. We are sorry for the insects you found in your room and regret that compromised your stay. Please know we have procedures in place to make sure we do not have problems such as this, and your feedback has been shared with the appropriate team. Also, your comments have been shared with our maintenance team to address the problem you outlined. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.