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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I reserved a room with 2 queen beds and when I got to the hotel. They said they didnt my reservation and they were sold out of rooms. Why would Expedia put it on there for the hotel didnt have rooms. They couldnt accomadate me. So I left to search for another hotel. Horrible...
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Bathroom was filthy, specially shower, it had hair from people shaving.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered. Your concerns will be discussed with our housekeeping team to ensure we are more diligent moving forward. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Dirtiest ever This was the dirtiest hotel I have ever stayed in. The bathroom was filthy and there was a blood stain on the window ledge as well. They didn't even have a holder for the TP roll. Will NEVER stay there again. I should get a full refund.
1st off.. when i got there which was about 6:30PM. They told me they were fully booked.. after i made reservations prior to my stay. The Front Desk clerk was RUDE IN EXPLAINING to me how IT WAS FULLY BOOKED WHEN SHE CAME TO WORK AT 3PM.. I SPENT 30DOLLAS GETTING THERE BY LYFT. HORRIBLE. HOWEVER. HOTEL.COM TOOK MONEY OUT MY ACCOUNT. I HAD TO STAND OUT IN THE COLD FOR YET ANOTHER LYFT TO TAKE ME TO DOWNEY WHERE I PAID FOR ANOTHER ROOM
Business response:
Nikita, we apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full. We are also sorry for the unprofessional behavior of our staff and be assured we will share your comments with our team to make sure we are more consistent in our service delivery. Again, we are sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Smells garbage in the hallway. Cigarette butts on the floor. It lacks maintenance. Elevator buttons falling off. Trash on the floor in the trash room. Smells cigarettes smoke and weed inside the building
Business response:
Thank you for being our guest. We apologize for the cleanliness and maintenance issues you encountered in your suite. Your feedback has been shared with the appropriate team members to address the problems you outlined. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Hotel ? more like road side motel - Was not given room I paid in advance for - trash and homeless in parking lot - trash in elevator - room not full cleaned (I found make up and trash under bed and I’m dresser drawers) - trash in lobby trash can over flowing from previous day - decor / furniture of room is not same as photos on web site it looks like cabin and outdated clearly not the same as the modern looking furniture in the pictures on hotels.com website - tv lost signal often - sheet metal on bathroom door ???
There was trash bags piled up on the stairways. People were smoking all on the second floor and the neighbors were terrifying. I hat to lock myself inside my room with chair blocking door. Every morning when staff came to check in and out all I would hear is screaming which startled me at 10 in the morning. I can go on and on.
Business response:
We appreciate you choosing our hotel for your visit to our city, and we are sorry you were disappointed. Our focus is on the comfort and satisfaction of our guests, and we apologize for the problems that inconvenienced you. We hope you will give us another chance to provide you with a more enjoyable stay. Sincerely, Hotel Management
Filthy not cleaned for covid The hotel was filthy and the room door had no seal stating that it had been sanitized for covid. We left immediately and stayed at Hilton garden inn which was very clean. A refund for extended stay is mandatory.
Business response:
Chika, thank you for your feedback. We are sorry for your unpleasant experience. We are dedicated to providing a safe, comfortable stay in this fluid environment, so any oversights are not acceptable. We appreciate you bringing these concerns to our attention, and we will address your comments accordingly. Please consider giving us another chance to make a favorable impression. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,580 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.