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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Spider in bed, dirty microwave, rude staff! I will never stay at another extended stay ever again. First and last time!!
Business response:
Jerri, thank you for the feedback. We are sorry for the service issue you experienced and for not accommodating you with the room you booked. We will investigate what went wrong in your instance and will remind our staff to be more diligent. We also apologize for not meeting your expectations with the cleanliness issue you encountered in your room. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. Thank you again for being our guest. We hope to have the chance to make it up ... read more
The pullout bed from the couch did not have sheets ready upon check in. And it was also AWFUL to sleep on due to the thin mattress, I have slept on a pull out before and this one was the by far the thinnest mattress; your better of sleeping directly On the springs of or on the couch. Smelt like smoke in our room even tho it was non smoking room. Pillows also were awful and felt like the were bought at the dollar tree with no cushion. Also, I asked the front desk for extra pillows and she said she will bring them up if they h... read more
Business response:
Lori, thank you for staying with us. We want all of our guests to have a relaxing and stress-free stay, but we apologize for letting you down. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We are also sorry for the lack of responsiveness to your requests. Your feedback has been shared with our front desk team to ensure we are more diligent with our service delivery. We value your concerns about the smoke smell you encountered, and we hav... read more
Did not get the room we booked We booked a room through hotels.com. The room I booked showed pictures of a queen bed and combo tub-shower. They room the hotel gave us had a shower only and the bed looked like only a full size. We talked to the front desk and they told us we booked a handicap room and they had nothing else available.When I asked for a receipt on leaving they put a company name on my receipt of ucla-harbor medical center. When I asked them why they put this on my receipt they replied that if we did not give th... read more
Stay away from this hotel. My wife and I had so many problems with this establishment, and I’ll try to enumerate them so you don’t give them the honor of your stay. Upon arriving, I was “welcomed” by a rude lady, that seemed tired, which is ok, but not an excuse to treat a guest with short words. I was polite to her, but didn’t feel welcomed at any time. Then my wife came and started a “ladies talk” with her, and it helped a little bit - something I cannot do because I’m not a lady. I don’t like unequal treatment. Then, upon... read more
Business response:
Thank you for taking the time to provide the essential details of your stay. We are very disheartened by knowing about the difficulties you and your wife encountered and that you received anything but exceptional service. We are certainly disappointed with the concerns you raised, but we know we can make things right and we assure you corrective measures will be taken. We are truly hoping to get another opportunity to replace this memory with a positive one. Sincerely, Hotel Management
Dirty room. Requested non-smoking but room smelled of cigarettes. TV remote had some sort of awful crusty scum on it.
Business response:
Thank you for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. Please give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
The whole 2nd floor smelled bad as soon as you walk off the elevator. The room itself was worse, you could smell cat urine. We had to keep the air on all night to help with the smell. Room is old and needs to be updated. We could here the people above us all night. Front dest night and morning clerks seem to not enjoy their jobs, neither one was very friendly.
Business response:
Thank you for the feedback. We are sorry for the cleanliness and noise issue you encountered and regret your stay was not a pleasant one. We have shared your feedback with the appropriate team to be more diligent in their efforts going forward. We are also sorry you did not have a positive experience with our front desk associate. We have shared your comments with the team to ensure it is not repeated again. Please consider giving us a chance in the future so we can provide you with the experience you should always expect fr... read more
The employees were extremely unprofessional and hostile. Nakia completely ruined my night. I did not get to stay at my room and I need a refund. This was the worst experience I have ever had. There were dogs barking loud in other guests rooms as well. She threaten to call the cops on us while we were trying to celebrate my cousins birthday. I will never stay at this location again.
First and foremost the manager is rude and disrespectful. She needs additional training on how to deal with customers. Kicked us out the room, after making false accusations that we were smoking in “her room.” Upon arrival, my fiancé and I had to wait 1.5 hours because our room wasn’t ready. When we finally checked in, the room smelled like cigarettes and the couch had holes. Nonetheless, she insisted it was us & threaten to call the police. After she kicked us out, we left feeling like criminals. If you’re looking for a hot... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.