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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were dingy and need to be remodeled. I will never stay at an Extended Stay America facility again.
Business response:
Thank you for taking the time to review our hotel. We are sorry for not meeting your expectations and that you felt our rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The 3rd floor reeked.of cigarette smoke. The hallways smelled terrible and the carpet was filthy. My room smelled of smoke as well. Will not stay there again. Very disappointing.
Business response:
Thank you for being our guest. We are sorry for the odor and cleanliness issues you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
エクスペディアで払っているにもかかわらず、カードにチャージされるところでした。壁が薄くて、隣の部屋の声が筒抜け。エアコンの音がうるさい。夜には裏側の出入り口に細工されて、鍵がかからない状態に。駐車場に止めてあったクルマは、夜間に誰かにぶつけられました。
Business response:
Thank you for staying with us and reviewing your experience. We are sorry for the situation you described regarding excessive noise and regret the inconvenience it caused. Your comments remind us there is always a need for improvement and your feedback will be reviewed with our engineering team. We hope you will come back and see us the next time you are in the area. Sincerely, Hotel Management
Not a good place to stay The photos of this hotel are misleading. This hotel needs major renovation and upgrade. I wouldn’t stay this hotel again. It wasn’t comfortable at all. I could hear all the noises from other rooms. I’d rather spend extra $ for more comfort and cleanliness. Overall, my experience was terrible.
Business response:
Please accept our sincerest apologies for the disappointing stay you had and we regret our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
The whole hotel smelled like weed. Going up the elevator and halls. In my room it wasnt that bad, but i could still smell it.
Business response:
Thank you for the feedback. We are sorry for the odor you experienced during your stay and regret the inconvenience going forward. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. We hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,580 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.