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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room reeked of cigarettes. I had to call the front desk for cups and when I received them they were plastic reusable ones and one had a brown film on the bottom. I also ask about an ice machine but was told there should be an ice tray in my freezer. When I got back upstairs there was no ice tray. At that point I was too irritated to even bother going back to the front desk. The only positive part of my experience was the actual person that helped me at the front desk. Neakeia was very nice.
Business response:
Tyra, thank you for your feedback. We regret your disappointment with our hotel policy and are sorry for the issues you faced in your room. We will follow up on your concerns to ensure this doesn't happen again. On a positive note, we appreciate you mentioning our staff member Neakeia. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Disappointed in Torrance The room i stayed in was subpar. The sprinkler in the bathroom was rusted out, the hair dryer didnt work, some of the outlets didnt work and the bathtub floor needed to be changed. My room reeked of cigarette smoke and the entire floor smelled like marijuana. This was not a good experience from a place that has been better. It seems like they will let anyone stay there. I'm going to stay somewhere else next time
Business response:
Daniel, thank you for being so specific in your evaluation of our hotel. We are extremely sorry for the oversights you encountered in your room and the inconvenience this caused you. We appreciate you alerting us about these issues and giving us the opportunity to make things right. Be assured, all your concerns will be addressed, and we are confident your next trip will be a flawless one. Please give us that opportunity in the future. Sincerely, Hotel Management
The room was Filthy and a strong cigarette smell . Mild dew on the bathtub. Absolutely disappointed with this hotel!
Business response:
Joe, on behalf of the entire housekeeping team, please accept our sincere apologies for the cleanliness issue you experienced in your room. Our housekeeping staff takes pride in what they do daily, and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thank you for bringing this to our attention, and we hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerel... read more
Staff wasn’t attentive to detail. Long lines to check in
Business response:
Thank you for being our guest. We are sorry for the poor service you received from our associates. We have shared your feedback with our team to make sure they are more diligent with their efforts moving forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Business response:
Latasha, thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
We booked and paid for our room and when we pulled in from a long ride in from Tucson, Az we were told no rooms were available and were sent to Torrance blvd Extended Stay and everything went to Hell from there
Business response:
Thank you for your review. We apologize we were not able to accommodate you at our hotel. We are also sorry for the issues you experienced. We understand your frustrations and hope you will give us another chance to host you again in the future. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,580 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.