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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you're looking to relive your freshman college dorm days, then this is the hotel for you! Garbage in the stairwells and hallways, pot smell permeating everything you own, and late night parties...definitely not something I expected when reserving my stay. Should've forked over the extra money and stayed at the Marriott.
Business response:
Please accept our apologies for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that the cleanliness and noise issue compromised your experience. We have noted your feedback and shared it with the appropriate individuals to take corrective action and improve our guest experiences. Counting on your kind generosity to accept our apologies, we hope you will give us an opportunity to serve you again. Sincerely, Hotel Management
Roaches Dead roaches and this was the same thing at another Extended Stay in Westchester on Sepulveda, but this roachh was crawli g across the counter. Bather in Torrance things were broken. I won't stay again.
Business response:
Pamela, thank you for sharing your feedback. We are sorry for the insects you found in your room and regret that compromised your stay. Please know we have procedures in place to make sure we do not have problems such as this, and your feedback has been shared with the appropriate team. Also, your comments have been shared with our maintenance team to address the problem you outlined. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Charlotte, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Parties going on upstairs until 2am. Entire hotel smelled like weed. Front desk was not responsive to any request Spiders all over the room. Hair in shower, sink and toilet.
Business response:
Thank you for being our guest. We regret the difficulties you experienced and that we did not address them to your satisfaction. On rare occasions, we have guests who do not adhere to the property rules concerning noise and smoke, and that can be challenging for all concerned. We apologize for the cleanliness issues you encountered. Your feedback has been shared with our housekeeping team to address the problems you outlined. We would like to regain your trust and hope you will give us that opportunity in the future. Sincere... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Roaches We stayed at Extended Stay Torrance. The room had roaches. I’m waiting for my complete refund to come through.
Business response:
Tomiye, thank you for being our guest. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. It is never our intention to cause any discomfort, and we hope to receive a chance to improve your impression of us. Sincerely, Hotel Management
Business response:
Isabel, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This was our first time going to this hotel and will be our last. The reservation desk only had one person working and she did not know what she was doing. After getting the key/card to the room, I just couldn’t believe that the room still had someone living in it. I shut the door and went directly down stairs and said ‘I want my money back and we will never come back to this hotel again’. Going to a hotel from us being out of staters is supposed to be relaxing. Instead we had to go looking for another hotel to stay at and b... read more
Business response:
George, thank you for your comment. Please accept our sincere apologies for the disappointing experience you had, and we regret the service issue you encountered. We understand your frustration and have shared your feedback with the front desk team to be more diligent going forward ensuring this is not repeated in the future. We hope you will reconsider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,580 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.