This profile has been claimed by the business owner or representative.
Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The 3rd floor reeked.of cigarette smoke. The hallways smelled terrible and the carpet was filthy. My room smelled of smoke as well. Will not stay there again. Very disappointing.
Business response:
Thank you for being our guest. We are sorry for the odor and cleanliness issues you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
エクスペディアで払っているにもかかわらず、カードにチャージされるところでした。壁が薄くて、隣の部屋の声が筒抜け。エアコンの音がうるさい。夜には裏側の出入り口に細工されて、鍵がかからない状態に。駐車場に止めてあったクルマは、夜間に誰かにぶつけられました。
Business response:
Thank you for staying with us and reviewing your experience. We are sorry for the situation you described regarding excessive noise and regret the inconvenience it caused. Your comments remind us there is always a need for improvement and your feedback will be reviewed with our engineering team. We hope you will come back and see us the next time you are in the area. Sincerely, Hotel Management
Not a good place to stay The photos of this hotel are misleading. This hotel needs major renovation and upgrade. I wouldn’t stay this hotel again. It wasn’t comfortable at all. I could hear all the noises from other rooms. I’d rather spend extra $ for more comfort and cleanliness. Overall, my experience was terrible.
Business response:
Please accept our sincerest apologies for the disappointing stay you had and we regret our hotel did not meet your expectations. We agree there are areas within the hotel that are beginning to show their age. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
The whole hotel smelled like weed. Going up the elevator and halls. In my room it wasnt that bad, but i could still smell it.
Business response:
Thank you for the feedback. We are sorry for the odor you experienced during your stay and regret the inconvenience going forward. Be assured this has been shared with the housekeeping department to ensure a better experience going forward. We hope you will give us a chance to serve you better in the future. Sincerely, Hotel Management
The person at the front desk was very nice. The floor I was one was a no smoking section..but the moment you got off the elevator the smell of cigarette smoke hit you on the face (yuck) I heard other people complaining about it. There were cheerios in my AC unit. There was only 1 elevator, and the stairs had a missing piece and I almost tripped and fell down them. Parking near the one elevator was limited. BUT, it was quiet and I did sleep well. It was fine but I won't be booking there again.
Business response:
Shirley, thank you for being our guest. We apologize for the inconvenience you had due to the smoke smell. Your feedback will help us enforce our no-smoking policy more effectively to ensure our guests do not encounter the same in the future. Please also accept our apologies for the incident which took place near the stairs. We take such concerns seriously and have shared it with the maintenance team to fix it as soon as possible. Please consider giving us another opportunity to host you and replace this experience with a mu... read more
The pictures need to be updated. Show the reality and poor Maintenance of the property especially the interior of the hotel. It specifies it's a No smoming hotel and as soon as you walk into the lobby you could smell the smoke oder. This is an old dirty hotel.
Business response:
Please accept our sincerest apologies for the disappointing stay you had and we regret the smoke odor you encountered. We have taken note of your comments and have shared it with the housekeeping team to be more diligent going forward. Also, we regret if our website contained inaccurate information with regard to the smoking policy. Thank you for bringing the situation to our attention. We will research the discrepancy and make the necessary changes. We value your feedback and hope you will consider a future stay as we would... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.