Extended Stay America - Los Angeles - Torrance - Del Amo Circle

Business response:

Joe, on behalf of the entire housekeeping team, please accept our sincere apologies for the cleanliness issue you experienced in your room. Our housekeeping staff takes pride in what they do daily, and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thank you for bringing this to our attention, and we hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerel... read more

Business response:

Thank you for being our guest. We are sorry for the poor service you received from our associates. We have shared your feedback with our team to make sure they are more diligent with their efforts moving forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

Latasha, thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize we were not able to accommodate you at our hotel. We are also sorry for the issues you experienced. We understand your frustrations and hope you will give us another chance to host you again in the future. Sincerely, Hotel Management 

Business response:

We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel. We are sorry for not meeting your expectations and that you felt our rooms needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management