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Extended Stay America - Los Angeles - Torrance - Del Amo Circle
- Hotels
- Torrance, CA
About this business
Location details
3995 W. Carson St., Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never to return Our bad experience began the moment we stepped off the elevator and were hit with an odor of garbage which literally was in bags outside many room doors. Once in our room, unfortunately it didn’t improve. Rooms are very old and smell. They also tell you the room comes with free breakfast; what a joke. Some old looking pre-packaged muffins and tiny styrofoam cups for coffee! The staff, or one person in particular, was so rude both when I called the front desk and in person when I was checking out. She was stan... read more
Business response:
Dear Teri, We deeply regret that your experience fell short of expectations. Providing a welcoming and comfortable stay is our priority, and we are disappointed to hear about the concerns you encountered. Your feedback regarding cleanliness, breakfast offerings, and interactions with our team has been noted and shared with the appropriate teams to address. We sincerely apologize for any inconvenience caused and appreciate you bringing these matters to our attention. It was a true pleasure to have you as our guest, and we hop... read more
Too old, no room for breakfast.
Business response:
Dear Son,Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Clean but below avg It's a room. Don't expect many amenities.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
Rooms are not cleaned well and showers do not run well.
Business response:
Dear Taizo, Thank you for your feedback. We sincerely apologize for the issues you encountered with the cleanliness of your room and the shower functionality. Your comments are important to us, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your understanding as we work to enhance our guest experience. Thank you for staying with us, and we hope to welcome you back for a much better stay in the future.Sincerely,Hotel Management
You get what you pay for. Looked like a nice place but found a critter in the kitchen cabinet. Also there was no one at the front desk at night so no one to call if anything was needed. And the crowd there was very loud and unruly. Several people shouting all night and at one point it sounded like police was called. Sketch sketch sketch.
Business response:
Dear Nilton, Thank you for sharing your review of your recent stay at our hotel. We appreciate your feedback and would like to begin by extending our sincere apologies for the inconveniences you experienced during your time with us. It is disappointing to learn that we fell short of your expectations. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We deeply regret that we did not meet these standards during your visit. Your candid feedback is invalu... read more
Positive notes is the Fact that it was clean and in a great location, not happy with the fact that they claim to have continental breakfast that was not so all they provided was coffee with some Nutrigrain bars. They do have Stove, microwave and refrigerator in the room but no utensils too use or hair blower. you need to ask for It from the front desk. Some of the Front desk staffers are not the friendliest staffers. Buy the way on Our last evening two different bugs appeared, a bug with wings and a roach. And on checking ou... read more
Business response:
Dear Maria, Thank you for your feedback. We're glad you appreciated the cleanliness and our great location. However, we apologize for the breakfast offerings not meeting your expectations and the lack of utensils and hair blowers in your room. We also regret the issues with pests and the unavailability of staff during checkout. These are important concerns, and we're working to improve in these areas. We appreciate your understanding and hope to have the opportunity to provide you with a better experience next time. Sincerel... read more
Frequently asked questions about Extended Stay America - Los Angeles - Torrance - Del Amo Circle
How is Extended Stay America - Los Angeles - Torrance - Del Amo Circle rated?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle has a 3.3 star rating with 2,489 reviews.
When is Extended Stay America - Los Angeles - Torrance - Del Amo Circle open?
Extended Stay America - Los Angeles - Torrance - Del Amo Circle is open now. It will close tomorrow at 12:00 a.m.