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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There a lot of homeless live
Business response:
Dear Linda,We apologize for the disappointment you experienced during your stay. Our goal is to provide a welcoming and comfortable environment for all our guests, and we regret that we fell short in this instance. Your feedback is important, and we will share your comments with our team to ensure we address these concerns and improve the overall guest experience. Thank you for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you a... read more
Do not stay here! The lobby, elevator, hallways and--yes--even my room were absolutely filthy. A sizeable area of sticky gunk on the floor next to my bed. Nightstand surface was smeared with something. Shower wall was covered in long dark hair. Bathroom counter was visibly splotched with gawd knows what. EVEN IF none of that were true and the room was clean, my first clue was the many vagrant-looking people hanging out in the parking lot. I asked for and got a refund for my reservation.
Business response:
Dear Stephen,We’re sorry to learn about your experience. A clean and welcoming environment is essential, and we regret that we did not provide that during your visit. It’s concerning to hear about the unclean conditions in your room and the common areas, and we understand how unsettling this must have been. We’re addressing these issues with our housekeeping team to ensure higher standards are met moving forward. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have t... read more
I want. My money back place was terrible dirty un safe
Business response:
Dear Julia, We regret that your stay did not meet expectations. Guest comfort and well-being are our top priorities, and we are concerned that your experience did not reflect our standards. Your feedback has been shared with our team for review, and we are actively working to address these concerns. We appreciate your input and hope to regain your confidence in the future.Sincerely,Hotel Management
I did not stay checked in. It was not suitable for me, not clean at all. Just very old things, very dirty tis, not a good hotel to stay at
Business response:
Dear Brandy, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations, which led to your early departure. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will review your comments with our housekeeping associates to ensure a welcoming and spotless environment for all our guests. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sinc... read more
There was a boot and garbage , water bottles , papers underneath both beds! Stove was broken and they knew it was broken and still booked me with 3 kids I had to order food for. The AC stopped working in the middle of the night, they just kept saying I’m sorry mam, they never came to clean the nasty room. This is place is disgusting ! It’s dark , bad aspect, do not go there , specially if you have kids !
Business response:
Dear Yelena,Thank you for sharing your feedback. We are truly sorry for the conditions you encountered during your stay, and we understand how disappointing this must have been, especially while traveling with your children. Please accept our sincerest apologies for the issues with cleanliness, maintenance, and hospitality. What you described is not reflective of our usual standards, and we are addressing these concerns to ensure a more thorough inspection of both our rooms and amenities. Your comments are being reviewed, an... read more
Disgusting Room was filthy, my dog got into some leftover food on the floor. Our feet turned black from the floor, my sons bed was completely broken, the pillows where stained. We left and got a full refund
Business response:
Dear Lorenzo, We sincerely apologize for the cleanliness issues and the condition of the room you experienced. This does not reflect the standards we strive to maintain. Your comments have been shared with our housekeeping team for immediate attention. We're glad that the refund was processed, and we appreciate your understanding. We hope you'll consider giving us another chance to provide you with a much better stay in the future. Sincerely,Hotel Management
Hotel is dirty. Smells bad
Business response:
Dear Caesar,We are truly sorry that the cleanliness of your room did not meet expectations. Providing a clean and fresh environment for our guests is a top priority, and we regret that we fell short in this instance. Your feedback is important, and we will address these concerns to ensure that future guests have a more comfortable experience. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,609 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.