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Extended Stay America - Los Angeles - Valencia
- Hotels
- Stevenson Ranch, CA
About this business
Location details
24940 Pico Canyon Rd., Stevenson Ranch, CA, 91381, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is old and dirty. The carpeted halls were disgustingly. Was advertised as filly equipped kitchen. There was absolutely nothing in any of the cupboards. We were told we had to request anything we needed & had to go to reception to pick up anything. We requested a toaster & had to wait for over a week for a it & they could only give us 1 bowl & the pillows were the terrible. They only service the room fortnightly. When I ask for a broom they said they’re not supposed to but I could do it just once & I had to take it b... read more
Business response:
Dear Suanne,We sincerely apologize for the challenges you encountered during your stay. The issues you raised regarding cleanliness and the condition of the property are concerning. We understand how important it is to have a fully equipped kitchen and a comfortable environment, and we will work to ensure that our amenities are better communicated and available. We also appreciate your feedback on the frequency of room servicing and the difficulty in obtaining necessary items, and we will review with our team to improve the ... read more
We staued here for an overnight stay since we were doing Magic Mountain for 2 days. The listing showed it jad breakfast included. Well, the place looks run down, breakfast was coffee and some muffins which ended promptly at 10 am. Not bad for the price we paid but not recommended if you want to do more than just a quick night's sleep.
Business response:
Dear Henry,While we're glad our location provided a convenient stop for your trip, we regret that aspects of your stay, such as the limited breakfast and the property's condition, did not meet your expectations. We aim to offer a welcoming and comfortable experience for all guests and will review the areas mentioned for improvement. Your feedback is greatly appreciated as we work toward enhancing the overall experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience... read more
No o0ne was at the desk most of the time, I had to yell or bang on the counter for service. Al
Business response:
Dear Guest,Thank you for sharing your experience with us. We deeply regret the inconvenience you encountered with the lack of assistance at the front desk. Providing attentive and timely service is essential, and we will address this matter with our team to ensure improvements are made. Your feedback is valuable, and we appreciate you bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
It’s a good place to stay if you are just passing by. Definitely not family friendly. I was in the third floor and it reeked of weed.
Business response:
Dear Karl,We’re glad you found our location suitable for a brief stay. We regret that the environment on the third floor detracted from your experience. Maintaining a welcoming atmosphere for all guests is a priority, and we will take steps to address this concern. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
Disappointing The room was dirty. There were hair balls on the floor. A couple of lampshades were out. The bathroom floor was sticky with what looked like piss. There was piss and toilet paper in the toilet bowl. Whoever used it last didn’t even bothered flushing. It was really disgusting all around.
Business response:
Dear Cristina,We sincerely apologize for the condition of the room during your stay. Cleanliness is a top priority for us, and your experience does not meet our standards. We regret the discomfort and inconvenience this caused you. Your feedback will be shared with our housekeeping team to address these concerns and ensure corrective measures are taken. Please know that we’re committed to making improvements to serve our guests better in the future. We hope to have another opportunity to welcome you back and provide you with... read more
room is not clean
Business response:
Dear Dhinakaran,We sincerely apologize for the condition of your room during your stay. Cleanliness is a priority for us, and we will be addressing this concern with our housekeeping team to ensure this does not happen in the future. We truly appreciate your input and will take steps to improve the quality of our rooms for all guests. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you should have experienced on this visit.Sincerely,Hotel Management
Not a bad place, bed was very uncomfortable, shower faucet dripped all night, carpet was really dirty/stained, could use an upgrade
Business response:
Dear Lucero,Thank you for reviewing your stay. We are happy that your overall experience was pleasant. We appreciate your feedback. Our objective is to create lasting memories for our guests; therefore, we are sorry that we did not meet your expectations. We will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Los Angeles - Valencia
How is Extended Stay America - Los Angeles - Valencia rated?
Extended Stay America - Los Angeles - Valencia has a 3.4 star rating with 2,609 reviews.
When is Extended Stay America - Los Angeles - Valencia open?
Extended Stay America - Los Angeles - Valencia is open now. It will close tomorrow at 12:00 a.m.