Extended Stay America - Louisville - Dutchman

Paige A 

on Expedia

5 years ago

Not a happy customer My key wouldn’t work so I spent an hour standing out trying to get it to. Was told that this room sometimes the lock doesn’t work so I needed to keep trying. Instead of helping me, they sent me back a few times to try again. I went back once again and finally someone went with me even though he seemed annoyed to do so. It turns out the lock needed batteries. Sorry, you shouldn’t leave a single female outside to keep trying a door that you clearly know has problems. Ended up staying in the second room I b... read more

Anonymous 

on Expedia

5 years ago

Nope!! The place is dirty. The pillows and sheets smelled like bo. The door was dirty as was the floor. I couldn’t get all the kitchen supplies they say they have. The room rate fluctuated vastly and the pet fee is sky high!! 150 dollars that you don’t get back no matter what!! There is a lot of undesirables around, the fire department emt and cops showed up one night and a fellow followed my daughter back to our room and proceeded to insist she answer questions about her relationship status!! 

Anonymous 

on Expedia

5 years ago

The stovetop other then that the floors was not clean the t.v had white lines on every channel, there was a used bar of soap in the bath tub 

Adam 

on Expedia

5 years ago

It was extremely dirty, was given a room that someone had just left. The smell was terrible 

Anonymous 

on Expedia

5 years ago

The room was filthy. Pennies fell out of the “clean” comforter and sheets. Debris all over the bed sheets and comforter counters toilet and floor. Most disgusting place I’ve ever booked. Exhausted at 11:30 pm driving all day but I immediately left after viewing this room. 

Shrikant 

on Expedia

5 years ago

Property is in terrible condition. Beds and chairs are uncleaned. Moreover, door key never works. First time I had such a level of disappointment during travel. 

Angela 

on Expedia

5 years ago

Dirty hotel Very dirty run down rooms and building. Nicest thing was the small lobby to check in.