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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No coffee maker in the room. Very Motel 6ish but not Motel 6 prices.
Business response:
Cynthia, thank you for evaluating your stay at our hotel. We apologize for your disappointment with the lack of in-room amenities. Please know, to ensure the kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. Thank you again for your feedback, and we hope you will give us anoth... read more
Never again The room was very worn out, smelled smoked out the bed was not comfortable.overall it was not a good look!
Business response:
Antonio, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a ... read more
Bugs in the room. It was very disappointing!
Business response:
James, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Smelly Room had a smell of urine covered up by fresheners. I couldn't stay there and left for other accommodations. Leticia at the front desk was very nice when I checked in.
Business response:
Robert, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
Well I've been trying to contact hotels.com with no luck they wouldn't let me check in but took my money and now I'm sleeping in my truck tonight and I want my money back and I think sense thus is not my fault u let because they don't accept debit card you did though i want refunded and should get some free nights at a hotel of my choice did I mention I'm sleeping in my truck now I should contact my lawyer thanks hotel.com good business
Business response:
Jason, thank you for the feedback. We regret that we could not accommodate you due to the payment mode issue and regret the inconvenience it caused. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management
We arrived late about 1:30am we were locked out of the lobby had to stand outside beating on the door after 10 min or so the guy came let us in and was clearly not happy we arrived so late which i tried calling numerous times to let them know we would be late, we get to our room which was notbing like the pictures online and was filthy...mouse feces all over kitchen floor and then my children find drugs on the window seal never agian if we could we would of left right then but no hotel around had a roon we left immediately t... read more
Business response:
Thank you for your review. We are sorry for the unpleasant experience you faced at the time of arrival. We will bring your concerns to the attention of our front desk staff as we continuously strive to improve. We also apologize for the cleanliness issue you encountered in the room. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodati... read more
Outdated furniture and kitchen was ledt over from 1960. Also, it did not contain any utensils, plates, or anything that is considered an extended stay. Wont stay ever again. Plqce needs new ownership and a total overhaul. Staff was nice. Nothing negative about them whatsoever. Its above their head.
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and that you were not aware of our dishware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We will also share your comments regard... read more
I did not like reserving a room and arriving to find that the hotel was booked up. This is the third time this has happened at this specific hotel. Very frustrating and inconvenient.
Business response:
Thank you for sharing your feedback. We are sorry for being unable to accommodate you this time as we were full to capacity. We truly regret the inconvenience this may have caused. We appreciate your patience and hope to have a future opportunity to host you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.