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Extended Stay America - Louisville - Dutchman
- Hotels
- Louisville, KY
About this business
Location details
6101 Dutchmans Ln., Louisville, KY, 40205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is basically a flop house. People in and out all night an you can tell they live there , some even have grills in the walkway. The garbage cans the walkways are over flowing with trash. The room is advertised as newly renovated that is clearly not the case. There was not even and alarm clock or HD tv. As far as the grab an go breakfast - I have no Idea were you would find it there is no such thing as a lobby and I was not told upon check in anything about it.
Business response:
Thank you for posting a review of your stay. We apologize for the difficulties you encountered while you were here. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your feedback with the appropriate departments, and we're taking corrective steps to make sure future guests do not encounter the same problems. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
It smelled of cigarette smoke so much that my asthma kicked in. Also the sheets had not been changed. I will never stay an American Extened Stay facility anywhere!
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The room wasnt clean at all! There was trash on the counter top, bed wasnt made, and towels where everywhere(i took pictures). I called front desk and was told the only thing that could be done was to refund me my money. I was ok with that my issue is a manager was suppose to contact me about the situation has yet to do so...
Business response:
Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Dutchman extended stay Stood outside of the Office door at 11 o’clock at night waiting for someone to let me in it was about 10° in Michigan then he told me I couldn’t use the Wi-Fi because I wouldn’t be checked in technically till the morning the rooms were outdated just looked old like a Motel 6 but a studio. Somewhere else. Go there. Lol
Business response:
Nicholas, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
My daughter went to plug in a lamp and got shocked bare wires on the cord reported it was there three nights never got fixed
Business response:
Dear Chris, Thank you for taking the time to share you comments and concerns regarding your recent stay at our hotel. We take issues such as this very seriously. I'd ask you to please contact me and the hotel so we can further discuss this matter. Thank you and I hope to hear from you soon. Sincerely, Hotel Management
Keys did not work first 3 times we tried to get in the room. My husband had to go down and ask for washcloths as there was none in the room and he also asked for a hairdryer but they couldn’t find one. A guest that was checking in behind us asked for a toaster that they couldn’t find one of either. We only stayed one night and had the worst sleep ever cause the pillows deflated as soon as you laid on them and was just uncomfortable. 10 minutes before check out a woman came knocking on the door yelling “check out time!!!”
Business response:
Thank you for taking the time to review our hotel. Please accept our apologies for so many difficulties you encountered during your stay. We assure you that your feedback has been discussed with the concerned team so we can take appropriate action to prevent these issues from happening again. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Have stayed here twice, 1st was Thanksgiving and most recent was Christmas. 1st time a dresser drawer was broken/falling apart. 2nd toilet paper holder was broken off the wall. Got to town early and was held to check in time of 3 actually 10 minutes after. This would have been fine if things were ready at 3. You could tell that a wet bar of soap had been set on the side of the tub, tub did not drain - it was clogged with a bunch of hair, I asked for some of the complimentary dishes and was told they had not been cleaned yet ... read more
Business response:
Dear Julie, thank you for sharing about your stay and for the detailed review. We love our repeat guests and always glad to welcome you back. We are sorry this last visit resulted in a poor experience from check in to check out. We also apologize for the small billing discrepancy. Please reach out to us directly and we will be happy to take a closer look on your behalf. We hope you will continue to make us your home away from home and Happy New Year. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Louisville - Dutchman
How is Extended Stay America - Louisville - Dutchman rated?
Extended Stay America - Louisville - Dutchman has a 3.3 star rating with 1,825 reviews.
When is Extended Stay America - Louisville - Dutchman open?
Extended Stay America - Louisville - Dutchman is open now. It will close tomorrow at 12:00 a.m.