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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was generally rundown, the refrigerator did not work, the shower head was compromised by hard water deposits, the cable TV worked off and on.
Business response:
Dear David, on behalf of our team, please accept our apology for not living up to your expectations during your recent visit. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will return so we can make it up to you. Sincerely,Hotel Management
Bed very uncomfortable - needs to be replaced
Business response:
Dear Danny, thank you for choosing us. We are very sorry you didn't have a restful night's sleep. Quality and comfort are central to what we provide our guests; therefore, we regret not meeting these expectations. Your feedback is important to us and is shared with the concerned staff to make improvements. Everything we do is aimed at providing you with an excellent hotel experience. We want to regain your trust, and we hope you will give us that chance in the future.Sincerely,Hotel Management
Property wasn’t clean
Business response:
Dear Ruben, thank you for taking the time to give us feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. In the future, it will show how proud we are to welcome our g... read more
Worst place ever the room was just gross nasty will never stay here again and it was extremely overpriced
Business response:
Peter,We apologize that your stay with us was not up to your standard. We pride ourselves in being your 'Home away from home' and we are saddened that we were not able to provide you with that experience. I will use this to train my staff and myself in order to provide the best service. I apologize again and hope you will give us another chance in the future.
Staff very short and unfriendly, Half worked on construct project in front room. The elevator felt and sounded like it was going to fall apart while I was in it. The room was run down, in need of renovation. I slept on top of the comforter. TV speaker was blown and could not understand anything being said. Overall not a very inviting experience.
Business response:
Thank you for taking time to give us feedback on your experience with us. We apologize that your stay was not up to standard and hope that you will give us another opportunity to change your mind. Thank you again for your feedback.
Business response:
Thank you for your feedback on our property. Please let me know if there is anything we can do to make your experience better in the future.
I booked two rooms. We arrived at 3:20 PM (check-in is at 3PM). Our rooms were not ready. They did some adjusting to get us in one room so we could bring our bags in. Room 1 the bathroom fan didn't work and we had to have our keys reset three time in our two night stay. The other room the toilet over flowed. We had to cut off the water to limit the mess. We were told by the front desk it would be fixed and clean when we get back. When we came back the desk said it was fixed. It was cleaned up but not fixed. Water was still o... read more
Business response:
Todd, thank you for posting your feedback. We are sorry for not providing you with the suites in the acceptable time frame. We also apologize for the maintenance issue in your accommodations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will change your mind and reconsider us whenever your travel brings you this way. Sincerely, Hotel... read more
Business response:
We apologize that we were unable to meet your standards during your stay. Please feel free to contact the hotel with any concerns you would like to address. Thank you for taking the time to tell us about your experience.
Business response:
We apologize that we were unable to meet your standards during your stay. Please feel free to contact the hotel with any concerns you would like to address. Thank you for taking the time to tell us about your experience.
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,270 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.