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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yikes! There weren't many hotels left in Lubbock for parent weekend so I booked here. Big mistake. The smell in the halls is rank like musty carpet and cafeteria food. The rooms are outdated and not stocked with anything other than towels. I had to ask for a hair dryer. There was no coffee pot in the room or in the lobby. I went by the front desk several times and it was not staffed. The bed was hard and noisy with every toss and turn. Pillows were not comfortable. Just not pleasant at all.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel management
First, we arrived late (about 8PM) and were given a room that had not yet been cleaned! When check in begins at 3:00 PM you would certainly expect that your room would be clean by 8:00 PM. Second, they clearly do not use the $50 deposit they require for possible damages. The flooring was damaged in several places, the drawer in the dresser would not shut, the table had what appeared to have had cuts from a saw. Finally, the property needs proper maintenance - the exterior windows (yes, there are two sets of windows for every... read more
Business response:
Robert, thank you for your review. We are sorry your suite was not ready upon arrival and apologize for the issues you encountered. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Unsatisfactory stay. Very disappointed. This hotel was very uncomfortable in its current status. The floors were dirty, the sheets were old/thin and the bathroom craftsmanship was awful. The toilet had been replaced recently and the floor wasn’t cleaned up around it. The overall condition of the hotel was dirty and not acceptable for the price they were charging. I wouldn’t stay at a location like this again if it was free!
Business response:
Nicole, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Sincerely, Hotel Management
Dirty motel with everything broken This was quite possibly the worst (dirty, broken) motel I've ever stayed in. The first room they offered me had no working lamp (broken switch), and the floor was dirty and sticky. There were cigarette butts in the broken, dirty window (despite being a non-smoking hotel). The second room had 2 of the 4 lamps working, but the kitchen cabinet was damaged, the carpet was stained in several places and the shower was filthy. The clerk who helped me change rooms was very nice and tried her best t... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Oh NO! I recently stayed and had the worst experience. The room was not clean but that’s not the big issue. I noticed an odder in the bedding so I requested new ones. They did give me new ones but I had to replace them. When I removed the sheets there was unwashed blood on the mattress cover. That is so unsanitary. They provided me with a new one and I replaced it my self. I heard the attendant tell someone on the phone that they were short staffed but this was something that should not have happened. I later went to wash a ... read more
Business response:
Sarah, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, it is certainly disappointing to hear about your e... read more
Business response:
We here at the Extended Stay America apologize that your stay wasn't up to expectations. We hope you will give us another chance to be your "home away from home" in the future.
Lubbock Getaway I asked to have any early check in with no friendly greeting at the desk. I asked to use the bathroom , the response I got from Margot/receptionist was a snarky attitude (we don’t have public restrooms). She does not belong at the front desk with that attitude. Finally checked in at 3pm, the tub was filthy with caked on soap scum, water fixtures were nasty dirty: build up with white gunk, no shampoo/conditioner, blow drier was not available but was stated in description. The toilet felt like it was going to f... read more
This place is a dump. No lampshades on lights beside bed. Water pooled in front of refrigerator. Reeks of smoke.
Business response:
Thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
It was low budget and not even worth how much I paid and it was cheap
Business response:
John, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,270 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.