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Extended Stay America - Lubbock - Southwest
- Hotels
- Lubbock, TX
About this business
Location details
4802 S. Loop 289, Lubbock, TX, 79414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked this room for my sister and her husband. Your website told us free daily breakfast was available. There was no breakfast offered. The hotel staff was rude to them and the room smelled. We will tell everyone we know of our experience with This particular hotel and hope they do not stay there.
The room was to be smoke free but it smelt like smoke, the halls smelt like smoke. We walked in the room to wet floors. Not enough towels. The next room had a dog that barked most of the night. Breakfast was a joke. We arrived for breakfast at 8 am no coffee the lady at front told us they ran out of coffe for the day. Will not be staying at this hotel again!
Business response:
April, thank you for your review. Please accept our apologies for the difficulties you experienced while you were here. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that we have discussed your feedback with the concerned departments, and we’re taking immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I would not recommend I thought the front desk person when I checked in was very sweet but the hotel itself was far below what I would’ve have expected. It was disgusting in fact. For over $200/night I got stained carpeting I was afraid to walk on, an exoskeleton if a critter on the stained kitchen counter, funk in the corners of the bathrooms and mold on the ceiling and vents. We arrived very late and there was not much available anywhere remotely close by so we had no choice but to stay but I would never ever stay here aga... read more
Business response:
Amy, thank you for being our guest. We are sorry for the difficulties you had during your stay and that the value for the price fell short of your expectations. Please know that kitchenware for your use is kept at the front desk to ensure cleanliness, and our team gladly delivers these items upon request. We have shared your comments with the concerned team to ensure clear communications going forward. Also, we have asked our Housekeeping team to redouble our efforts towards providing our guests with the clean and comfortabl... read more
The hotel smells like smoke everywhere and the room had an odd, terrible smell! The bathroom looked to have been used and filthy. The room and counter in the kitchen were unclean.
Business response:
Thank you for your feedback. We are sorry for the cleanliness issues you had while you were here and that the bad odor compromised your stay. Your comments have been shared with our Housekeeping team to ensure we are consistent with our service delivery. Also, we have asked them to make sure proper procedures are being followed to remove the smell. We hope you will return so we can make it up to you. Sincerely, Hotel Management
They forgot to double check the room the smell really bad cause of cigarette smoke still coming back anyway just Fyi
Business response:
Bob, thank you for your feedback. We want all our guests to enjoy their clean, comfortable, and odor-free accommodations, but we apologize we failed to provide you that. On your next visit, we assure you that your suite will be properly inspected before your arrival, and we have asked our Housekeeping team to make sure your room receives a deep clean to remove the smell of smoke. We will try our best to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
The room was filthy. While out to dinner from approx. 6:00 to 8:00 p.m., my room was robbed. My laptop computer and 2 overnite bags were stolen. The hotel manager was not on the property and a person who did not work for Extended Stay Lubbock TX was working the front desk. I called the police and filed a report, and left the hotel at 9:30 p.m. to attempt to find another hotel. The Extended Stay employees and insurance provider are unwilling to assist me and maintain negligence on the part of the hotel will have to be proven ... read more
Business response:
Thank you for bringing this to our attention. We take the security of our guests and their property very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns. Hotel Management
No thanks 2 baby cockroaches in the room, and unable to switch rooms because they were full. Generally filthy, would not return. Also the 'breakfast' is very minimal.
Business response:
We sincerely apologize for the cleanliness issue you encountered in your room. Although we have regular pest control service in our hotel, we are sorry for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Also, your feedback will be used as a training tool to improve our future guest's experience. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, ... read more
The breakfast bar area is disgraceful and messy. The police were called to the property and the 3rd floor reeked of marijuana. The studio room i was placed in had a broken microwave door and painters tape holding the counter and drawers in place
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lubbock - Southwest
How is Extended Stay America - Lubbock - Southwest rated?
Extended Stay America - Lubbock - Southwest has a 3 star rating with 1,273 reviews.
When is Extended Stay America - Lubbock - Southwest open?
Extended Stay America - Lubbock - Southwest is open now. It will close tomorrow at 12:00 a.m.