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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I could not stay in the room. It smelled and was not clean. I went to the Hampton Inn and stayed instead. The staff was excellent when I went to them and said I couldn’t stay. I was given a full refund.
Business response:
Thank you for being our guest. We are disheartened to read that we failed to accommodate you, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Wouldn’t return Room was not clean. To go breakfast was basically coffee with no cream and a granola bar.
Business response:
Susan, thank you for choosing to stay at our hotel. We are so sorry for your disappointment with our breakfast offerings and for the cleanliness issues you had in your room. We will discuss these issues at our future team meetings and will focus on ways to improve in these areas so our guests have an exceptionally pleasant experience when staying at our hotel. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
Well, we had booked a king size bed room for two adults. When we arrived we were given two full beds. When I inquired about it, we were told that they did not have King size beds any more. Ok, well then the room smelled like fried chicken. Someone had obviously been cooking in there before us. The smell lingered the whole time we were there. I think before another guest checks in, at least spray the room or something. This was our second and last stay there. We stayed once before and were confused about having to ask for a h... read more
Business response:
Thanks for returning back and being our guest. We apologize as we didn’t explain our hotel policy to you on arrival and the odor issue you encountered while being here. Your feedback for the smell is shared with the housekeeping team to do a deep cleaning of your room. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this ... read more
Noisy Very noisy hotel Low grade hotel Rowell were dirty
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Disappointing Rooms were nothing like betrayed on line small and no sofa or cots no ice machines breakfast a joke suite is a very LONG stretch of the imagination. You have to get your own towels and shampoo for 2 people would not have even cleaned my very shorthair. You have to ask for dishes pans silverware etc. won’t be back here for sure!!!
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. We truly regret the inconvenience caused and pl... read more
Needed A Thorough Cleaning The entire experience, aside from the front desk staff, was uncomfortable. The room was dated, the bathroom vanity was discolored and chipping. The room, kitchen and bathroom are in dire need of renovation. The shower and refrigerator appeared as though they had not been cleaned prior to our arrival. We will not be staying at this hotel again, which is unfortunate as the location is perfect.
Business response:
Sara, thank you for being our guest. Please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you again wh... read more
Don't stay here Walking into the hotel the lobby is so small it literally can fit about three people in line. When you're speaking with staff at the front desk everyone can hear your conversation. I stayed in a queen size bedroom, and upon entering the room the floors and counters were sticky. There was pillows missing from the bed and no remote control for the t.v. The room did not include coffee or water and if you wanted ice you had to freeze it yourself in the freezer because there was no ice machines at the hotel. I sta... read more
Business response:
Crystal, thanks for evaluating your stay. We are disheartened to read you experienced so many difficulties during your stay with us and please accept our sincerest apology for what transpired. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have been shared with the appropriate team members, so we can take action to prevent these sort of issues from happening again. We hope to have another chance to show you our true hospitality the next time you return to th... read more
Very disappointed I have stayed at various extended stay types of hotels. This brand I will not return to. The pillows were musty smelling. The staff was lazy and did only a minimum. The hotel itself had no amenities such as weight room or pool. You had to ask for every item in the room ie Hairdryer coffee maker, plates, forks,cups. Ridiculous. The staff was not welcoming or offensive. They seemed to be just baby sitting a building.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
hotel The room was not very clean. Bedspread has coffee spills on it. The sheets were bumpy and rough, the bathroom fan was full of brown dirt and it fell on you as you were blow drying hair! Hotel staff was very nice
Business response:
Kathy, thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to... read more
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,266 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.