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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For $250 per night you received no sit-down breakfast and no housekeeping. You had to bring your wet towels down to the desk to exchange and get your own toilet paper. When you checked out, you had to put your garbage outside the room and line the can with another garbage bag. The beds were full size and uncomfortable. The toilet made a loud sound when flushed and theroom fan made a loud whirring noise. Will not stay there again.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
Melanie, thank you for your rating. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Overcharged for what was offered The hotel was in the perfect location for what we needed to do. The staff was very friendly. The rooms were disappointing. The first room we were put in had a very musty smell. We changed rooms and while less smell, still had a musty smell. We determined it was the shower curtain. The room was generally clean and sheets on bed were clean. The blankets, while I think were washed, were stained in places so it was hard to tell. As an extended stay hotel, the room was not furnished. There was ade... read more
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Upon arrival there was not hotel staff at the front desk to check me in. I had to wait about 20 minutes to check in. The Hotel could be cleaner it has a bad smell to it. They say they offer breakfast which it’s only coffee and granola bars .
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the service and cleanliness issues you experienced during your arrival and regret the inconvenience this caused. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely, Hotel Management
You get what you pay for Terrible customer service, and a smoke detector right over your bed that flashes green all through the night. We are never coming back- and we will spend more money to stay elsewhere.
Business response:
John, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
I saw a bedbug and still it traumatizing me. Microwave is not clean, carpet also is not clean
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Smells like cigarette smoke and it was hot in the room.
Business response:
Susan, I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please visit us again so we can restore your faith in our hotel and provide you a hospitality you deserve. Sincerely, General Manager
OK - good access to Liberty Overpriced for no maid service. OK accommodations with great access to Liberty University.
Business response:
We are sorry you were unhappy with our hotel policy. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We will be sure our front desk communicates this more clearly going forward. We hope that the positive aspect of your visit like our location will motivate you to choose us again in the future. Sincerely, General Manager.
worst hotel ever Found the staff to be rude when we checked in late at night . The next day there was no soap hand towels or shampoo. This hotel was so cheap they couldn't even give us soap to wash our hands with. more or less any of the other amenities that a normal Hotel would have. Very frustrated
Business response:
We apologize that our associate was rude to you. We provide thorough training for all associates, and we will redouble our efforts. We are sorry for your disappointment with our in-room amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities, so toiletries for your room is available and complimentary at the front desk. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. W... read more
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,266 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.