This profile has been claimed by the business owner or representative.
Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the closeness to the major roads. I didn't like the overall hotel. They don't make your bed or give you fresh towel if you are staying less than 7 nights. So if I stay six nights the room never gets clean and you don't get any fresh towels or washcloths. Our unit had a small kitchen area but then nothing in the cabinets, no pots, pans, glasses, utensils or anything to make use of the kitchen. No decent complimentary breakfast for the amount paid it was very disappointing overall.
Business response:
Randy, thank you for choosing to stay at our hotel. We regret you did not like our breakfast and apologize for the difficulties you faced during your stay. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. We are happy to provide this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at t... read more
The property was dirty and when we arrived we were supposed to have two beds and we only had one and when I went to the front desk they said there’s nothing they can do.
Business response:
Thank you for sharing your experience. We are sorry for the reservation issue you encountered and regret the uncleanliness you mentioned. We are working with our housekeeping as well as with our front desk team to make sure that we deliver a superb stay every time. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Everything was dirty and smelled bad. The elevator was filthy, the hallway smelled awful and our room smelled like stale smoke. We did not feel comfortable or safe here and stayed only one night of a four night stay. The only plus was that the front desk staff were very nice and efficient.
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. Although you liked our staff, we are sorry for the disappointing stay and for the smoke and cleanliness issues you experienced. We have our appropriate team doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
There is no breakfast, which the lady rudely told me the first morning. Also, they don’t bring you towels, you have to ask for them.
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes, we fall short. Your feedback for the rude behavior will be used as a training tool to improve our service levels going ahead. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Nice staff Wasn’t comfortable with the noise in the room above me. Will not stay there again. Too much noise and didn’t feel comfortable with some of the guest that stayed there.
Business response:
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest.We aresorry your sleep was disrupted by noise from other guests of the hotel We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Not clean. No person at check in desk when several people arrived.
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
It was filthy. There was food stuck to the burners, there was a used wash cloth in the shower, there was food in and on the microwave and the kitchen drawers. The room smelled dank and musty.
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
They had no reservation for me. No reservation means no stay.
Business response:
Thank you for the review. We are disappointed to read our team was not able to accommodate you in the room you reserved which made an impact on your stay. Your feedback has been discussed with our team to find out what went wrong with your reservation and to avoid such problems going ahead. We would like to regain your trust and look forward to having an opportunity to accommodate you on a future date and earn your highest marks. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,266 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.