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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location, filthy room Very dirty room. Bed had hair in the covers, Fossett was filthy, living Room and bathroom mirror had dried plaque from where people must have flossed their teeth and it was never cleaned, toilet had a mold rim like it wasn't cleaned in a month, and their was a dirty cup cover on the window sill. And for breakfast although the photo said there was fruit and options you're basically getting a granola bar and coffee there was no fruit.
Business response:
Jennifer, we would like to offer you our sincerest apologies for our hotel not living up to your expectations during your stay. We do not take cleanliness issues lightly, and we will be addressing this with our head of housekeeping. We have checks and balances in place to double inspect every suite before a guest checks in, or returns back to their suite. We are redoubling our efforts to make sure we adhere to these procedures. We also apologize that we fell short of your expectations when it came to our complimentary grab-a... read more
I am a non smoker and the room smelled like smoke.
Business response:
Please accept our sincere apologies for the smoke smell which impacted your stay. Your feedback for the smell is shared with the housekeeping team to do a deep cleaning of your room. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I called ahead before we got there to see if they had a rollaway available. The person who answered the phone said she didn’t know and did not offer to find out and call me back. She just told me that there were no managers available. Our room smelled really bad and the bathroom especially was not very clean. The “continental“ breakfast was more of a “grab and go“. Your options were granola bar, a prepackaged muffin or an oatmeal packet. We stayed for two nights and housekeeping did not come by once. We would not recommend t... read more
Business response:
Thank you for being our guest. We apologize for the odor and cleanliness issue you encountered. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to provide this service for you at a nominal fee. We are alsosorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast choices. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Si... read more
Not very clean Very friendly staff, rooms dirty and not well maintained. Towels, bedding, wash clothes stained. Shower curtain stained.
Business response:
Thank you for being our guest. Although you were pleased with the service provided by our associates, we apologize for the cleanliness issues you encountered in your accommodation. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with our housekeeping team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please consid... read more
The property smells bad, elevator, halls, room. It was not clean. The staff was not friendly, except for one new employee that was very nice an helpful. We immediately wanted to leave, but we were unable to find another hotel in the area due to State Games of America taking place in Lynchburg. We were without TV for our first 2 nights. Kitchen, especially stove top, was dirty. We were very disappointed!!!
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here and the poor service you received from most of our associates. Please be assured that we have discussed your feedback with the appropriate departments to prevent such incidents from occurring again. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,266 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.