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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Nothing HORRIBLE DIDNT EVEN STAY IN HOTEL HAD TO PAY A EXTRA 200 AT ANTHER HOTEL
Business response:
Thank you for choosing our hotel. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your visit. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Grim! Beat-up and old kitchen facilities with absolutely no cups, plates, coffee maker, in-room coffee. Very dusty throughout. Creepy clerk when I checked in. Actually watched me sign in to the wi-fi ... on HIS screen.
Business response:
Thank you for sharing for your feedback regarding the condition of the hotel. Your observations will be used when finalizing our renovation plans. So till these plans are formulated our housekeeping and maintenance teams are trying their best to keep our facilities clean and well-maintained. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider staying with us again, so we can provide you with a comfortable experience. Sincerely, Hotel... read more
Will not stay again, for the money we paid it was not worth it
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Disappointed but Returning On the night I arrived I plugged my computer into the outlet near the kitchen table. It tripped the light and the light was no longer working. I advised the front desk and the repair was not made until the day I left. I also had a problem in the bathroom where the shower outlet needed to tightened or fixed. When you take a shower water goes all over the floor and there is no one to clean up the water because you only have maid service every seven day. So each morning I was cleaning the floor with t... read more
Business response:
Rebecca, although you liked our location, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we look forward to another opportunity to regain your confidence. Sincerely, Hotel Management
Good Location Good Price BAD Choice Sad to experience no more than an enjoyable stayed. I have stayed at this hotel before and I don't remember the room not being cleaned. When I went to the front desk the staff said to me that they don't clean the room until the room is empty. Next day I heard another guest complaint and I decided to check the reviews and this is unbelievable bad reviews and management replies but the hotel still the same. Same smell humid/mold, a ridiculous breakfast just oatmeal, granola bars and muffin p... read more
Business response:
We are sorry you experienced so many difficulties during your stay with us. We offer no excuses but assure you that we are working towards it to make our guest’s experience better. We appreciate your comments and hope to have the opportunity to welcome you back and prove ourselves to you on a future visit. Sincerely, Hotel Management
Room 112 was in need of updating; the kitchenette was old. Refrigerator had stains on it, the entire place seemed dirty and was humid. Beds were uncomfortable.
Business response:
Stacey, thanks for being our guest. We sincerely apologize that your room fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Your feedback regarding the cleanliness is shared with our housekeeping team for review and action. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Disappointed
Business response:
Calvin, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Considering they really dont offer breakfast (complimentary breakfast is muffins to go or oatmeal paks), dont clean your room daily, dont have a fitness room, and you have to ask for the coffe pot or hair dryer, this hotel is way too expensive. Roomed smelled like bad carpeting cleaning. You can stay in much nicer hotels for same price. Will be the last place i stay next time. Too bad it is so close to college, walking distance was a plus
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. Please note, kitchenware ... read more
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,266 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.