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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean. No person at check in desk when several people arrived.
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
It was filthy. There was food stuck to the burners, there was a used wash cloth in the shower, there was food in and on the microwave and the kitchen drawers. The room smelled dank and musty.
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
They had no reservation for me. No reservation means no stay.
Business response:
Thank you for the review. We are disappointed to read our team was not able to accommodate you in the room you reserved which made an impact on your stay. Your feedback has been discussed with our team to find out what went wrong with your reservation and to avoid such problems going ahead. We would like to regain your trust and look forward to having an opportunity to accommodate you on a future date and earn your highest marks. Sincerely, Hotel Management
They charged 1500.00 just becsuse it was graduation weekend (2Days) and the room amd hotel was disgusting...
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Reserved and paid for a queen bed was put in a full size bed. Bathroom shower had hair in it and on the walls. Bathroom floor was dirty as well.
Business response:
Please accept our sincerest apologies for the reservation issue you encountered and regret the cleanliness issue you encountered in your bathroom. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay so that we can try our best to provide you with the room which bests meet your need. Sincerely, Hotel Management
There was a pair of men’s socks that were left in my room on a chair by the previous guest. Gross!! Expedia described breakfast included but found out that it was a “grab and go” of some granola bars and wrapped muffins. And I was awakened at 6am by the smell of something burning which turned out to be a untended pan on the stove top in a guest room that caught on fire. I would not stay here again.
Business response:
Thank you for your feedback. We are sorry that you were unhappy with our breakfast offerings. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast choices for future implementation. Also, we regret the inconvenience caused to you due to neighboring guests. We truly hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Management
The bathroom vent smelled like weed. Outdated and need of updates.
Business response:
Dear Guest, thank you for choosing us for your accommodation needs and for the valued feedback. We apologize for the smell of smoke you experienced in your guest bathroom. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for staying with us and we hope to see you soon. Travel well. Sincerely, Hotel Management
Close to LU is the best trait This is an econo hotel at best and as long as you know that maybe it is ok. Walls are thin, AC unit does not stay on
Business response:
Thank you for reviewing your stay. Although our location close to the LU was ideal for you, we apologize for the noise you experienced while you were here and for the inconvenience you had due to the HVAC in your room. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Our maintenance team is also fixing the problem you mentioned immediately. We hope you will consider giving us a second chance the next time you are in Lynchburg. Sincerely, H... read more
Dirty chairs dirty top blanket dirty sink. No coffee pot in room. No ice. No toilet paper. No free breakfast. It was a very small cheaply grab and go. No juice no fruit. Creamer was old.
Business response:
Sandra, please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimen... read more
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,280 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.