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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They charged 1500.00 just becsuse it was graduation weekend (2Days) and the room amd hotel was disgusting...
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Reserved and paid for a queen bed was put in a full size bed. Bathroom shower had hair in it and on the walls. Bathroom floor was dirty as well.
Business response:
Please accept our sincerest apologies for the reservation issue you encountered and regret the cleanliness issue you encountered in your bathroom. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay so that we can try our best to provide you with the room which bests meet your need. Sincerely, Hotel Management
There was a pair of men’s socks that were left in my room on a chair by the previous guest. Gross!! Expedia described breakfast included but found out that it was a “grab and go” of some granola bars and wrapped muffins. And I was awakened at 6am by the smell of something burning which turned out to be a untended pan on the stove top in a guest room that caught on fire. I would not stay here again.
Business response:
Thank you for your feedback. We are sorry that you were unhappy with our breakfast offerings. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast choices for future implementation. Also, we regret the inconvenience caused to you due to neighboring guests. We truly hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Management
The bathroom vent smelled like weed. Outdated and need of updates.
Business response:
Dear Guest, thank you for choosing us for your accommodation needs and for the valued feedback. We apologize for the smell of smoke you experienced in your guest bathroom. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for staying with us and we hope to see you soon. Travel well. Sincerely, Hotel Management
Close to LU is the best trait This is an econo hotel at best and as long as you know that maybe it is ok. Walls are thin, AC unit does not stay on
Business response:
Thank you for reviewing your stay. Although our location close to the LU was ideal for you, we apologize for the noise you experienced while you were here and for the inconvenience you had due to the HVAC in your room. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Our maintenance team is also fixing the problem you mentioned immediately. We hope you will consider giving us a second chance the next time you are in Lynchburg. Sincerely, H... read more
Dirty chairs dirty top blanket dirty sink. No coffee pot in room. No ice. No toilet paper. No free breakfast. It was a very small cheaply grab and go. No juice no fruit. Creamer was old.
Business response:
Sandra, please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the cleanliness issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean. Your feedback is valuable as it will help us improve our facilities moving forward. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimen... read more
They overcharged me. The room was not super clean. We had to wait a long time to be let in after hours and then a long time for their computer to complete an audit. The last part was understandable but it was very frustrating because then the girl called me at 6 am to ask me to come down to the desk because they overcharged me. We didn’t get in until 1 am and didn’t get to bed until 130 only to receive a call by 6am.
Business response:
Thank you for your review. We apologize for the inconvenience you had at the front desk and for not meeting your expectations with the cleanliness of your room. Please be assured that we have discussed your feedback with our team, and we're taking corrective steps to prevent such incidents from occurring again. We have also shared your concerns with our housekeeping staff to be more diligent with our efforts moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Ho... read more
ROOM WAS CLEAN. HAD TO REQUESTKITHEN UTINSELS. NO ICE. NO P3LLN
Business response:
Thanks for returning back and being our guest. We apologize as we didn’t explain our hotel policy to you on arrival. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. We will make sure our front office team communicates this going ahead. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The staff was friendly and I enjoyed the close proximity to the University but that was the only good part of our stay. The room was filthy. The bedding and towels were dirty and dingy. My husband, daughter and I were so congested and couldn’t breathe every time we were in the room. Very disappointing to us as our oldest of four is attending Liberty and we will be at campus often. We will be returning to our usual hotel even though it is a little further from campus.
Business response:
Thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,266 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.