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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was not that clean to me bed sheets thin and old. You can tell they are really economizing there no maid service you have to ask for towels and front desk lady the last night had her daughter to work with her overall experience not good
Business response:
Johnson, we are sorry we missed meeting your expectations with regards to the cleanliness of our hotel and in-room amenities. Please know to respect the privacy of our guests’ housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and are complimentary. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Martin, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The staff was very pleasant and the room was what I asked for. The problem was that the bed was very uncomfortable. Additionally, the pillows are too thin and provide almost no support.
Business response:
Richard, thanks for choosing us. Although you liked our friendly team, we are sorry for the issues you had with the comfort of your bedding. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Musty smelling rooms
Business response:
We apologize for the odor issue you experienced in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping to ensure our future guest don’t face the same issue going forward. We hope you’ll give us a chance to showcase you our improved side on a future date. Sincerely, Hotel Management
Location isn’t everything!! If your working or visiting Liberty University this location is awesome but unfortunately the rooms are really dated. It was clean but the lamp switches were about to fall apart, TV only had about half the channels, and there were people up partying until 2:00am. Right behind this hotel is an extremely awesome Fairmont hotel and they also give Liberty University discounts, highly recommend!!
Business response:
Thank you for your feedback. Although you liked our location, we are sorry for not loving up to your expectations. We regret the inconvenience it caused and have taken a note of your concerns. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
We found a ball of hunan hair on our son bed sheets when we turned the bed back. There were food residue in the drawers so I did not take my clothes out of our suit case which I usually do. This was my first time staying here and the Carpet was nasty and I was not aware of no housekeeping on a daily unless you want to pay for it.
Business response:
Loretta, thank you for evaluating your stay. We are sorry for the cleanliness issue you experienced and that our hotel policy was not explained to you on arrival. To respect the privacy of our guests our housekeeping is done on a weekly basis, these services are always provided at a minimal intrusion, upon request. Also, your concerns are discussed with our housekeeping team to be more diligent with their work moving forward. Thanks again, and we hope to have a pleasure of hosting you back in future. Sincerely, Hotel Manage... read more
Stay Somewhere else This was the worst Extended Stay that I have ever stayed at. Would not accept cash as payment for the room ( stayed for 2 nights ) and no maid service!!! Was told no maid service for weekend stay. I have NEVER had any of this staying at other Extended Stays or other hotels. Staff did not seemed to care about my complaints!! No manager available and still no phone call from one!!
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The Lynchburg Extended Stay is not really set up for extended stay and kitchen facilities are a joke.. There is no sofa of any kind and the room has only one arm chair by the window. The table provided seats 2 if you use the desk chair for seating the second person. Although there is a fridge and microwave, there is no stove...only a 2-burner electric counter top with limited heat control. No coffee pot, or toaster, or dishes, or pots and pans, or utensils of any kind, no food prep bowls, no colander or grater or pitcher. No... read more
Business response:
Michael, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We would like to inform you that all the in-room amenities are available at the front desk and it’s complimentary. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,266 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.