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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel experience The hotel is close to LU .except the location everything is worst hotel experience in my life. the hotel serves , cleanness is zero .I never seen this kind of hotel , deserve this price . I went for LU open house event I reserved this hotel because of family member already reserves this hotel, both upset and unhappy. The price is too much does not deserve. I even don’t think half of what we paid is worth it.
Business response:
we apologize for your experience that you received if i can make it right please contact me at the hotel for my accommodations thank you
Stay somewhere else We have a student at Liberty, had to come to Lynchburg to move her in. You would think being so close to a nice campus that this hotel would be nice. The place is old, out dated. Mattress hard, sheets rough. Someone was smoking pot and cigarettes near our room, the smell was terrible. Could Not sleep Because I was unable to breath fresh air. Very disappointed that I paid $135 for this.
Business response:
Tabetha, thank you for choosing us and providing your evaluation. We are very sorry for the inconvenience you experienced due to the smoke odor. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so that we can address it right away. It is also disheartening to know you were unhappy with the overall condition of our hotel. We hope your future travels will bring you to our property. You have been refunded and will receive 3-5 business days fr... read more
Business response:
sorry to see your stay wasn't good as you hoped please reach out to let me know what I can do to remedy the situation
Pick a different hotel The hotel is very old and run down. There were no outlets in the room. The lights didn’t work alarm clock was pulled out of the wall. It was not very clean. Just stayed there for convenience to the university. Front desk, not so friendly.
Business response:
sorry you felt this way as i talked to you this morning and refunded your stay since you had a bad experience in the room but thank you for staying we have fixed all issues you addressed and we apologize again
Problems with guests across the hall at 1:00am. Called front desk and they said they'd be right up to check it out. Never came up. 6am guests above our room sounded like they were moving furniture or something. Just decided then to check out and leave.
Business response:
Thank you for your honest evaluation of your stay. We are sincerely sorry our staff was not responsive they should have been in working to address your specific concerns. It is always our goal to follow up immediately and to resolve everything to your total satisfaction. Your comments show we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Room smelled. Room not clean. Other guests played loud music all day and all night. Interstate right next to hotel so loud road traffic. Only thing nice was that it was right next to campus.
Business response:
i apologize for the traffic from the highway as well as guest playing music in there rooms but if it was inside the noise ordanince hours we apologize and we would love a chance to make things right
Horrible Overall the entire hotel is sketchy, the elevator recommends taking the stair (as in there is a literal note on the door saying to take the stairs) then both the 2nd and 3rd floor hallways stunk we had rooms on both. The 2nd floor was a mix of unpleasant aromas and the 3rd reek end of cigarette smoke with the smell permeating the room. Overall save yourself the pin and stay at the Holiday Inn express
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,266 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.