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Extended Stay America - Lynchburg - University Blvd.
- Hotels
- Lynchburg, VA
About this business
Location details
1910 University Blvd., Lynchburg, VA, 24502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Problems with guests across the hall at 1:00am. Called front desk and they said they'd be right up to check it out. Never came up. 6am guests above our room sounded like they were moving furniture or something. Just decided then to check out and leave.
Business response:
Thank you for your honest evaluation of your stay. We are sincerely sorry our staff was not responsive they should have been in working to address your specific concerns. It is always our goal to follow up immediately and to resolve everything to your total satisfaction. Your comments show we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Room smelled. Room not clean. Other guests played loud music all day and all night. Interstate right next to hotel so loud road traffic. Only thing nice was that it was right next to campus.
Business response:
i apologize for the traffic from the highway as well as guest playing music in there rooms but if it was inside the noise ordanince hours we apologize and we would love a chance to make things right
Horrible Overall the entire hotel is sketchy, the elevator recommends taking the stair (as in there is a literal note on the door saying to take the stairs) then both the 2nd and 3rd floor hallways stunk we had rooms on both. The 2nd floor was a mix of unpleasant aromas and the 3rd reek end of cigarette smoke with the smell permeating the room. Overall save yourself the pin and stay at the Holiday Inn express
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
very sorry you gave us a 2 what could we do to improve and get you to stay with us again for a second chance
NEVER AGAIN We came at the hotel after a 12 hour drive and they were 12 rooms short. I showed them the confirmation, but they didn't care. They did not have enough cleaning staff and when we finally got a room, we only got it for 1 night instead of the nights we booked. No apologies and customer service of hotels.com also did nothing. Never going there again!
Business response:
Thank you Elise for your candid evaluation. We are sorry aboutthe issues you experienced with your reservation, and even more, so that we did not appropriately correct the situation.Your comments have been discussed with the team, and we will review this to make sure it never happens again. Thank you for your feedback as it will help us to improve our service, and we hope you will give us another chance to demonstrate excellent hospitality from our team. Sincerely, Hotel Management
The hotel room was not cleaned well, there was food in the fridge. No pillow cases on the pillows and no comforter on the beds.
Business response:
im sorry to hear of this please call me at the hotel so i can fix this situation for you
ADA Violation (Law Suite TBA) When we got there and checked in got to the room my wife is deaf so naturally we check to make sure closed captioning works and it did not so I went down to the office to let them know that it doesn’t work and needs to be fixed the young lady behind the counter looked aggravated and said she would get the matainance guy to look at it after 30 minutes and another visit to the front desk we finally got the guy to come he said the TVs don’t have them so it probably isn’t going to work I told him th... read more
Business response:
hello sir i am terribly sorry for your experience please let me know anything i can do to make this right for you as i want to make this right anyway that we can
The bathroom had mold. We arrived from a long trip and my daughter had to use the restroom and she couldn’t. They didn’t have a way to let her. We had to get in out van and find a gas station. There was nothing in the kitchen as listed on the website. The breakfast listed was nothing like what was offered.
Business response:
Robin, thank you for your candid review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We are also disappointed our dishware policy was not communicated to you during the check-in process. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, ... read more
Smokey Rooms Room smelled of smoke, if fact all rooms smelled of smoke
Business response:
Mark, you for your review. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay. Your feedback will be shared with our housekeeping team to prevent such problems going forward. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Lynchburg - University Blvd.
How is Extended Stay America - Lynchburg - University Blvd. rated?
Extended Stay America - Lynchburg - University Blvd. has a 3.5 star rating with 2,280 reviews.
When is Extended Stay America - Lynchburg - University Blvd. open?
Extended Stay America - Lynchburg - University Blvd. is open now. It will close tomorrow at 12:00 a.m.