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Extended Stay America - Madison - Junction Court
- Hotels
- Madison, WI
About this business
Location details
55 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very rude
Business response:
Dear Guest,We're sorry that your interaction with our team did not reflect the respectful and professional atmosphere we strive to maintain. We take feedback like this seriously and are addressing it internally to ensure our guests are always treated with courtesy and care. We are committed to providing outstanding service, and we hope you will give us another opportunity to show you our dedication.Sincerely,Hotel Management
No breakfast packet oatmeal no milk so basically not a contental anything
Business response:
Dear Guest,We're sorry the breakfast setup did not meet your expectations. We understand the importance of starting the day with something more complete, especially when a continental option is anticipated. While we currently offer a light grab-and-go selection with oatmeal and coffee, we know this may not be ideal for everyone. Your feedback is appreciated, and we'll continue working to enhance the experience for our guests. Thank you for giving us the opportunity to host your stay. We hope to have another opportunity to we... read more
The rooms were absolutely disgusting! The hallways smelled like weed and cigarettes! Under the bed hasn’t been cleaned for years looks like! Stove was dirty with yellow stuff all over it.
Business response:
Dear Jacqueline, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the cleanliness of the rooms and common areas. This is not the standard we strive for, and we appreciate you bringing it to our attention. We will address these concerns with our housekeeping team to ensure improvements are made. Your experience matters to us, and we hope to provide a better stay in the future. We welcome you back for a more pleasant experience. Sincerely,Hotel Management
My stay at this facility was shortlived. I had to book my family in another facility as the facility cleanliness/environment was not conducive. 1. There was no attendant at the front desk. They were habibating in a "employee break room" and another guest had to knock the break room door to alert them guests needed to be checked in! 2. The smell of weed was terrible. This caused our son to have some inflamtory....the stench of weed csrried all the way to the elevator and into 3rd floor 3. Our room was not clean and stunk... V... read more
Business response:
Dear John,We sincerely apologize for the disappointing experience you and your family had during your stay. The concerns you raised, particularly regarding the lack of staff presence, cleanliness, and the unpleasant odor, are unacceptable and not reflective of the service we strive to provide. We deeply regret the discomfort caused, especially to your son. Your feedback is valuable, and we are taking immediate steps to address these issues with our staff to ensure a more welcoming and clean environment for our guests. While ... read more
The only thing pleasant about our stay was the staff at the front desk. Other than that I’ve never felt so dirty. Stay if it’s your last resort!
Business response:
Dear Kandice, Thank you for your feedback. We’re glad to hear you found our front desk staff pleasant, but we’re truly sorry to learn about the cleanliness issues you experienced. This is not the standard we aim for, and we will address these concerns with our team to ensure a more comfortable environment for our guests. We appreciate your comments and hope to have the chance to provide a much better experience in the future.Sincerely,Hotel Management
Bare bones No wifi No carpet - just cold floor Bare basics and old room Thin bed covering so cold. Matress was bouncy. 1 pillow each. Small tv and no streaming Breakfast was not good - gas station muffins, packets of oatmeal and Nutrigrain bars. Room was clean. You have to pick up plastic cups and plates and coffee maker from reception No ice
Business response:
Dear Guest, Thank you for your valuable feedback. It is lovely that you found your room clean. We appreciate your insights on our amenities and breakfast and will consider them as we strive to improve our offerings. Ensuring our guests' comfort and satisfaction remains our top priority, and we would love the opportunity to exceed your expectations on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Madison - Junction Court
How is Extended Stay America - Madison - Junction Court rated?
Extended Stay America - Madison - Junction Court has a 3.7 star rating with 948 reviews.
When is Extended Stay America - Madison - Junction Court open?
Extended Stay America - Madison - Junction Court is open now. It will close tomorrow at 12:00 a.m.