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Extended Stay America - Madison - Junction Court
- Hotels
- Madison, WI
About this business
Location details
55 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast. Hair all over bathroom floor and tub.
Business response:
Dear Michelle, Thank you for choosing our hotel and for taking the time to provide feedback. We understand the importance of starting a day with a quality breakfast, so to enhance guest’s satisfaction, we provide complimentary grab-and-go breakfast. We regret if you have missed the chance to enjoy this aspect. Additionally, we sincerely apologize for any housekeeping oversights and for the level of cleanliness not up to par. We will share your comments with our housekeeping team. We look forward to the chance to provide you ... read more
6/25 Stay The first room smelled of smoke, the dead bolt didn't work and there were black bugs in the bed. I was given a different room, which smelled of Marijuana and judging by the make up, lipstick and condition of the sheets, I can only assume the room hadn't been cleaned.
Business response:
Dear Justin, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We are committed to providing outstanding service, and we hope you will give us another opportunity t... read more
The front office staff are very rude and unprofessional. Continental breakfast consists of a packet of dry oatmeal and a coffee cup with access to hot water. Would not recommend
Business response:
Dear Becca, Thank you for choosing us and sharing your feedback. We regret to hear about your experience. Your feedback regarding the front office staff and breakfast offering is noted. Please know that we take such comments seriously and will address them with our team. We strive to provide courteous service and amenities that meet our guests' expectations. We apologize for any inconvenience and appreciate your feedback, which helps us improve. If you have any further concerns, please feel free to reach out to us directly.S... read more
Sad
Business response:
Dear Mike, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
No real breakfast (only coffee and cereal bar), no equipment in the kitchen (plate, glasses,...) very rude staff, room smell marijuana,..... The Expedia description do not match reality, we had the impression to being played!
Business response:
Dear MARC, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. Also, to ensure the cleanliness of kitchenware upon check-in, our brand standards require us to make these items available at the front desk rather than leaving them in the suites. Our team will gladly deliver them to your suite when needed. We will ... read more
Place was drab and smelled damp and some other smell.
Business response:
Dear Charles, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Madison - Junction Court
How is Extended Stay America - Madison - Junction Court rated?
Extended Stay America - Madison - Junction Court has a 3.7 star rating with 948 reviews.
When is Extended Stay America - Madison - Junction Court open?
Extended Stay America - Madison - Junction Court is open now. It will close tomorrow at 12:00 a.m.