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Extended Stay America - Madison - Junction Court
- Hotels
- Madison, WI
About this business
Location details
55 Junction Ct., Madison, WI, 53717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lost power in the room and because I booked through a third party could get my money back. I really don’t have a desire to stay in another property they own.
Business response:
Diane, thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to apologize for the inconvenience this caused. Our maintenance team worked diligently to restore the power as soon as possible. We hope this incident does not keep you from choosing us again on your next visit to our area. We look forward to having you stay with us again. Sincerely, Hotel Management
Rooms were described as having pots, dishes, silverware, coffee makers. None of the three rooms rented had any of these items in the rooms. When we asked the desk clerk, he brought out several large tubs and then told my semi - disabled husband that he could use one of the valet carts to take the tubs up to the rooms. Desk clerk stated it wasn't his job to bring said items to the rooms.
Business response:
Kelly, thank you for your review. We are sorry for the issue you encountered and apologize for the unsatisfactory service you received. We will bring your concerns to the attention of our front desk staff as we continuously strive to improve. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Rooms was dirty and smelled bad hair in the tub room smell like fish never will stay their again total disappointment
Business response:
Andre, thank you for your detailed review. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Zero hospitality. There are signs all over about how I should be comfortable knowing how well they clean, yet when I used a white towel to blot up a little water I spilled on the floor, the towel came away filthy black.
Business response:
Mary, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Staff was rude when I told them the room I booked was not the one I was provided.
Business response:
Thank you for posting a review of your recent stay. We regret we were not able to accommodate you in the room of your choice and apologize for the service issues you encountered. We will share your comments with our team and take steps to ensure we are more consistent in our service delivery. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Never again Rude and disrespectful
Business response:
It was disappointing to read about your experience at our hotel. This is not the impression that we like our guests to leave with. As you may have noticed from previous reviews, this is not normal for our hotel. We hope you will consider this an isolated incident and come back for another stay. Sincerely, Hotel Management
Got to room, was not cleaned. Bedding strewed all over. Room stunk. Called front desk. Had to go get new room. Continental breakfast was a grab and go. Had kitchenette but no utensils, cookware, dishes. Sign said to call front desk with what u needed and they would deliver. We ended up having to go get what we needed from front desk. Asked for napkins and man behind desk stated they didnt have any!
Business response:
Karen, thank you for sharing your feedback. We are sorry for the issues you encountered in your initial suite, but we are glad we could provide you a new suite. Moreover, we apologize for the unsatisfactory service you received from our front desk associates. We will share your concerns with them, so this does not repeat going forward. Also, your comments regarding the grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining a new breakfast for future implementation. We hope you will give u... read more
We got there early and our room was not ready, no biggie. I asked for a restroom and she “was going to make an exception” to let me use it. Well my fiancé had to go and she said “oh no men, you pee on the seat.” Such gender discrimination!! We returned late to check in and our key didn’t work. The lady spend 5 minutes trying to fix it and just gave us a different room because she was pretty sure the person that was supposed to stay in there wasn’t coming back. Our room also had a double bed when we reserved a room with a que... read more
Business response:
We are sorry for the disappointing stay you had and regret the service issue you encountered. Moreover, we apologize as the key card was not working and regret the reservation issue you encountered. Your comments will be shared with the appropriate teams so that we can improve our service and facilities going forward. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Madison - Junction Court
How is Extended Stay America - Madison - Junction Court rated?
Extended Stay America - Madison - Junction Court has a 3.7 star rating with 948 reviews.
When is Extended Stay America - Madison - Junction Court open?
Extended Stay America - Madison - Junction Court is open now. It will close tomorrow at 12:00 a.m.