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Extended Stay America - Meadowlands - Rutherford
- Hotels
- Rutherford, NJ
About this business
Location details
750 Edwin L. Ward Memorial Hwy., Rutherford, NJ, 07070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The room was old, walls were horrible two different types of paint, counter dirty, frige was loud and dirty inside and out, bahtroom sink and shower had hair in it, majority of tv channels were all fuzzy horrible
Business response:
Thank you for taking the time to share your feedback. We apologize for the difficulties you faced in your room. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
THE ROOM WASN'T CLEAN PROPERLY AND WE DIDN'T HAVE NO HOT WATER TO TAKE A SHOWER AND THEY TOLD ME TO PHONE THE MANAGER FOR A REFUND OR SOMETHING BUT THEY ALWAYS HAVE EXCUSE FOR THE MANAGER SO I AM NOT ABBLE TO SPEAK TO SOMEBODY.I WANT MY ROOM REFUND!!!!
The property is next to a very smelly swamp. There is no daily making up of the beds. There is no dining room to eat the so called breakfast. No daily changing of towels. No daily supply of shower gel & shampoo. There was no hot water for 2 days.Not a pleasant stat at all.
Business response:
Thank you for your feedback about your stay at our hotel. We apologize for the difficulties you encountered during your stay with us, and we regret we missed meeting some of your expectations. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. We are happy to provide this service to you at a minimal fee. Also, towels and linens may be exchanged at the front desk anytime and complimentary. Thank you again for being our guest, and we hope you will choose to stay w... read more
The room was dirty, so the bed was very uncomfortable, there was no hot water
Business response:
Thank you for taking the time to share your feedback. We apologize for the issues you faced in your room. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Also, your comments have been shared with the entire team to ensure we meet the high standards you expect from our brand every single stay. Thank you again, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
They need to remodel everything and they need more security in the hotel , no one in the lobby anyone can get in the hotel
Business response:
Jack, please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry for not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Meadowlands - Rutherford
How is Extended Stay America - Meadowlands - Rutherford rated?
Extended Stay America - Meadowlands - Rutherford has a 3.1 star rating with 2,016 reviews.
When is Extended Stay America - Meadowlands - Rutherford open?
Extended Stay America - Meadowlands - Rutherford is closed now. It will open on Monday at 9:00 a.m.